Part-Time Associate Banker — Elevate Customer Experience

JPMorgan Chase & Co.; East Grand Rapids (MI); On-site; USD 23,000 - 30,000; Part time

Job summary

JPMorgan Chase & Co. in East Grand Rapids, MI seeks an Associate Banker for 30 hours weekly to deliver welcoming, friendly service and help clients reach their financial goals.

You will build trusted relationships, educate clients on accounts and digital tools, process new accounts, and support branch operations with accuracy and care.

This role emphasizes teamwork, customer satisfaction, and compliant service standards in a busy community bank branch.

Qualifications

• Client service experience or comparable experience.
• Ability to build trusted relationships with clients.
• Ability to engage clients and communicate clearly.
• Ability to resolve client issues with attention to detail.
• Ability to collaborate with team to deliver seamless service.
• Ability to quickly learn products and procedures.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service, greeting clients, and managing lobby flow.
• Exceed client expectations by servicing accounts, maintaining relationships, and opening new accounts per policy.
• Educate and assist clients with day-to-day banking, including digital tools like Chase Mobile App and ATMs.
• Build meaningful relationships by listening, asking questions, and sharing product knowledge to help clients achieve goals.
• Perform branch operations and assist with cash devices while following bank policies.

Skills

Client service

Relationship building

Communication

Problem solving

Team collaboration

Product knowledge learning

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. in East Grand Rapids, MI seeks an Associate Banker for 30 hours weekly to deliver welcoming, friendly service and help clients reach their financial goals.

You will build trusted relationships, educate clients on accounts and digital tools, process new accounts, and support branch operations with accuracy and care.

This role emphasizes teamwork, customer satisfaction, and compliant service standards in a busy community bank branch.