Part-Time Associate Banker: Client-First Banking

JPMorgan Chase & Co.; Prince Frederick (MD); On-site; USD 30,000 - 39,000; Part time

Job summary

JPMorgan Chase & Co. in Prince Frederick, MD, is seeking a Part Time Associate Banker to join our branch team. You will greet clients, welcome them warmly, and manage lobby flow using a tablet while helping with appointments and service needs.

You will open accounts, service existing ones, and guide customers through Chase Mobile App and digital channels to meet financial goals. A strong client-service background is valued.

Qualifications

• Client service experience or comparable experience.
• High school diploma or GED equivalent.
• Ability to put clients first and exceed their expectations.
• Ability to build trusted relationships.
• Ability to engage clients.
• Ability to quickly and effectively resolve client issues with attention to detail.
• Ability to elevate the client experience.
• Ability to quickly and accurately learn products, services, and procedures.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client-first mindset

Relationship building

Effective communication

Problem resolution

Team collaboration

Product knowledge

Rapid learning

Education

High school diploma or GED

Tools

Chase Mobile App

Chase.com

ATMs

Job description

JPMorgan Chase & Co. in Prince Frederick, MD, is seeking a Part Time Associate Banker to join our branch team. You will greet clients, welcome them warmly, and manage lobby flow using a tablet while helping with appointments and service needs.

You will open accounts, service existing ones, and guide customers through Chase Mobile App and digital channels to meet financial goals. A strong client-service background is valued.