Part Time Assistant Director for Operations

Beacon Hill; Boston (MA); On-site; USD 36,000 - 39,000; Part time

Job summary

Beacon Hill is seeking a part-time, temporary administrator to support career technology platforms. The role runs 20 hours per week from August 17 through October 16, with a strong extension possibility.

Pay is $26.65/hour, focusing on Handshake and VMock, and ensuring smooth day-to-day operations during a staff leave. Responsibilities include account requests, troubleshooting, and data maintenance, with collaboration across internal teams.

Qualifications

• Experience with Handshake or similar career services/recruiting platform preferred.
• Strong written and verbal communication with a customer-service mindset.
• Attention to detail when reviewing user eligibility and account information.
• Ability to handle sensitive and confidential information appropriately.
• Basic technical troubleshooting in web-based systems.
• Self-directed with strong organizational skills.

Responsibilities

• Manage Handshake account requests, approvals, updates, and access corrections for students, alumni, and eligible users.
• Monitor shared inboxes and respond to inquiries about account access and usage.
• Troubleshoot login, activation, profile, and email verification issues.
• Escalate complex issues to staff as needed.
• Support employer account and job posting inquiries and flag suspicious activity.
• Perform data maintenance and small cleanup projects.
• Maintain documentation, trackers, and records of requests and escalations.
• Prepare weekly activity summaries and coordinate with stakeholders.
• Provide VMock administration support including user access and routine maintenance.

Skills

Handshake platform

Adaptability

Communication

Attention to detail

Confidential information handling

Troubleshooting

Self-directed

Higher education experience

Tools

Handshake

VMock

Job description

This temporary, part-time opportunity offers 20 hours per with a higher education/career services organization. The assignment is scheduled to run from August 17 through October 16, with a strong possibility of extension. Pay is $26.65/hour. The position focuses on supporting career technology platforms, including Handshake and VMock, while ensuring smooth day-to-day operations during a staff leave.

Job Responsibilities

• Manage routine Handshake account requests, approvals, updates, and access corrections for students, alumni, and other eligible users.
• Monitor shared inboxes and respond to common user inquiries regarding account access and platform usage.
• Troubleshoot basic login, activation, profile, and email verification issues.
• Escalate complex policy, eligibility, configuration, or technical issues to designated staff members.
• Support appointment access requests and identify account discrepancies requiring review.
• Assist with employer account and job posting inquiries and flag suspicious or unusual activity.
• Perform data maintenance, profile corrections, labeling, and small-scale cleanup projects.
• Maintain accurate documentation, trackers, and records of requests, escalations, and recurring issues.
• Prepare weekly activity summaries and coordinate with internal stakeholders as needed.
• Provide VMock administration support, including user access, troubleshooting, module assignments, and routine account maintenance.

Candidate Qualifications

• Prior experience with Handshake or a similar career services, recruiting, or talent management platform preferred.
• Ability to quickly learn new systems and follow established procedures.
• Strong written and verbal communication skills with a customer-service mindset.
• Excellent attention to detail when reviewing user eligibility and account information.
• Ability to handle sensitive and confidential information appropriately.
• Basic technical troubleshooting skills and comfort working in web-based systems.
• Self-directed work style with strong organizational and documentation skills.
• Experience in higher education, career services, or related environments is helpful.
• Familiarity with university systems and policies is a plus, but not required.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and their specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

• medical
• dental
• vision
• federal and state leave programs as required by applicable agency regulations to those that meet eligibility.

Upon successfully being hired, details will be provided related to our benefit offerings.