Part-Time Apartment Leasing & Customer Care Specialist

Realty Management Services Inc; Hyattsville (MD); On-site; USD 23,000 - 25,000; Part time

Job summary

Realty Management Services Inc in Hyattsville, MD is seeking a Part-Time Tax - Credit Leasing Consultant to manage apartment rentals, move-ins, renewals, and resident retention while delivering outstanding customer service.

You will greet prospects, conduct tours, explain leases, follow up via calls and email, and maintain accurate records in Yardi. Flexibility to work weekends and holidays is required; prior leasing or customer service experience is preferred.

Qualifications

• High school diploma required.
• Previous leasing, sales, or customer service experience preferred.
• Strong interpersonal and communication skills.
• Excellent organizational and multitasking abilities.
• Ability to work a flexible schedule, including weekends and holidays, as needed.
• Knowledge of local rental market trends and conditions preferred.
• Basic computer literacy.

Responsibilities

• Greet prospective residents, show apartments, and assist with the leasing process.
• Explain lease terms, community policies, and rental prices to potential tenants.
• Conduct property tours and highlight the unique features and amenities of the community.
• Follow up with prospects through phone calls, emails, and other forms of communication.
• Maintain an accurate and in-depth knowledge of all aspects of the property and market conditions.
• Follow all Equal Housing Opportunity guidelines, local laws, and company policies.
• Provide exceptional customer service to residents and prospects, addressing inquiries and resolving issues promptly.
• Assist residents with move-in and move-out procedures.
• Conduct resident satisfaction surveys and handle resident complaints professionally.
• Encourage reviews to remain relevant with our online presence.
• Prepare and process leasing paperwork, including lease agreements and renewals.
• Maintain accurate records of resident interactions and leasing activities.
• Assist with marketing and advertising efforts, including social media postings and community events.
• Daily review of leads and follow ups within Yardi.
• Collaborate with the maintenance team to ensure timely and efficient service requests.
• Conduct property inspections and report any maintenance or safety issues.
• Assist with organizing and executing resident events and activities.
• Attend all seminars, classes, and community team meetings as instructed.

Skills

Leasing

Sales

Customer service

Communication

Organization

Multitasking

Yardi

Education

High school diploma

Tools

Yardi

Job description

Realty Management Services Inc in Hyattsville, MD is seeking a Part-Time Tax - Credit Leasing Consultant to manage apartment rentals, move-ins, renewals, and resident retention while delivering outstanding customer service.

You will greet prospects, conduct tours, explain leases, follow up via calls and email, and maintain accurate records in Yardi. Flexibility to work weekends and holidays is required; prior leasing or customer service experience is preferred.