Leasing Consultant

Realty Management Services Inc; Coral Hills (MD); On-site; USD 48,712,000 - 63,039,000; Full time

Job summary

ROSS Companies in Capitol Heights, MD is seeking a Leasing Consultant to handle apartment showings, leasing, renewals, and resident relations. The role emphasizes exceptional customer service and accurate lease processing.

The position requires strong communication, organization, and knowledge of local rental market trends, with flexibility to work weekends/holidays as needed.

Qualifications

• High school diploma required or equivalent.
• Ability to communicate clearly with prospective residents and coworkers.
• Prior leasing, sales, or customer service experience preferred.
• Knowledge of local rental market trends is a plus.
• Basic computer literacy and multitasking skills.

Responsibilities

• Greet prospective residents, tour apartments, and assist with leasing.
• Explain lease terms, policies, and pricing to tenants.
• Follow up with prospects via phone, email and other channels.
• Maintain knowledge of the property and market conditions.
• Coordinate with maintenance and manage resident events and communications.

Skills

Leasing

Sales

Customer service

Communication

Organization

Education

High school diploma

Tools

Yardi

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Leasing Consultant

Full Time Sales Capitol Heights, MD, US

Salary Range: $17.00 To $22.00 Hourly

We are seeking a dynamic and customer-focused Leasing Consultant to join our team at a property in Suitland, MD. The ideal candidate will be responsible for all activities related to apartment rentals, move-ins, lease renewals and resident retention. They will interact directly with prospective and current residents to achieve maximum occupancy, ensure resident satisfaction, and deliver the highest level of customer service.

Leasing and Sales:

• Greet prospective residents, show apartments, and assist with the leasing process.
• Explain lease terms, community policies, and rental prices to potential tenants.
• Conduct property tours and highlight the unique features and amenities of the community.
• Follow up with prospects through phone calls, emails, and other forms of communication.
• Maintain an accurate and in-depth knowledge of all aspects of the property and market conditions.
• Follow all Equal Housing Opportunity guidelines, local laws, and company policies

Customer Service:

• Provide exceptional customer service to residents and prospects, addressing inquiries and resolving issues promptly.
• Assist residents with move-in and move-out procedures.
• Conduct resident satisfaction surveys and handle resident complaints professionally.
• Encourage reviews to remain relevant with our online presence

Administrative Duties:

• Prepare and process leasing paperwork, including lease agreements and renewals.
• Maintain accurate records of resident interactions and leasing activities.
• Assist with marketing and advertising efforts, including social media postings and community events.
• Daily review of leads and follow ups within Yardi

Property Management Support:

• Collaborate with the maintenance team to ensure timely and efficient service requests.
• Conduct property inspections and report any maintenance or safety issues.
• Assist with organizing and executing resident events and activities.
• Attend all seminars, classes, and community team meetings as instructed.

Qualifications:

• High school diploma required.
• Previous experience in leasing, sales, or customer service roles is preferred
• Strong interpersonal and communication skills.
• Excellent organizational and multitasking abilities.
• Ability to work a flexible schedule, including weekends and holidays, as needed.
• Positive attitude and a professional appearance.
• Knowledge of local rental market trends and conditions preferred
• Basic computer literacy
• Ability to speak different languages is always a plus!

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other functions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

ROSS Companies is an Equal Employment Opportunity Employer.