Part Time AM Host

MARCUS HOTELS INC; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Room discounts

Discounts at Marcus Hotels & Resorts

Movie theater coupons

Career growth

Paid time off

Job summary

Kimpton Hotel Monaco Pittsburgh is seeking a courteous front-of-house host to welcome guests, coordinate reservations and seating, and support daily restaurant operations. You will greet guests, share local information, and help ensure a memorable dining experience.

Applicants should have hospitality experience, be able to multitask in a fast-paced setting, and be comfortable with POS and reservation systems. Weekend, night, and holiday availability is required when needed.

Qualifications

• Previous customer service or hospitality experience is preferred.
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu and allergy information to guests.
• Knowledge of or ability to learn the restaurant point-of-sale system and reservation system.

Responsibilities

• Provide information and support to guests by phone or in person.
• Receive and coordinate reservations and seating for daily and nightly service.
• Greet all restaurant guests and provide local area information.
• Provide fair and consistent seating of guests.
• Accurately handle paperwork, stock and tidy the host stand.
• Receive incoming calls and book reservations for guests.
• Take room service orders if applicable.
• Check floor and tables for accuracy and cleanliness, assist in bussing tables.
• Help servers by refilling beverages when needed.
• Perform other restaurant and customer service related requests.
• Be prepared to take on responsibilities outside the job description when needed.

Skills

Customer service

Hospitality

Multitasking

Food Handler Certification

Job description

At Kimpton Hotel Monaco Pittsburgh, we invite you to be part of a workplace where individuality is celebrated, personal growth is empowered, and every moment matters. Our culture is built on the values of Be Yourself, Lead Yourself, Make It Count , creating a vibrant, inclusive environment for passionate hospitality professionals. Housed in the historic James H. Reed building originally built in 1903, our 248-room boutique hotel seamlessly blends old-world architecture with bold, whimsical interiors. Located in a city undergoing a creative revival, the Kimpton Hotel Monaco stands out as Pittsburgh's fearless answer to boutique hospitality. If you're ready to bring your unique personality and creativity to a team that values genuine guest connections, we'd love to welcome you aboard.

What will you be doing?

Provide the guests, either on the phone or in person, with information and support in a professional and gracious manner. Receive and coordinate reservations and seating for daily and/or nightly service, all the while providing outstanding service to our guests along the way. Act as an advocate for the restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

Greet all restaurant guests, be knowledgeable about the area and provide information when asked.

Provide fair and consistent seating of guests.

Accurately handle paperwork, stock and tidy the host stand.

Receive incoming calls, accurately book reservations for guests.

Taking room service orders if applicable.

Check floor and tables for accuracy and cleanliness, assist in bussing tables.

Help servers by refilling beverages when needed.

Perform other restaurant and customer service related requests for guests.

We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do.

What do you bring to the role?

Previous customer service or hospitality experience is preferred.

Able to prioritize multiple tasks in a dynamic environment.

Able to learn, retain, and present product, menu and allergy information to guests.

Knowledge of or ability to learn the restaurant point-of-sale system and reservation system.

Excellent interpersonal communication skills, a real passion for hospitality, and you love crafting unique and memorable experiences for guests.

Food Handler Certification (if applicable).

Flexible schedule and are able to work weekends, nights, and holidays when needed.

What's in it for you?

Room discounts at Marcus Hotels & Resorts and IHG-branded properties

Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa

Two for one movie theater coupons at Marcus Theatres

Ability to grow your career and transfer from one property to another

Paid time off

And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are People Pleasing People who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Kimpton Hotel Monaco Pittsburgh is an Equal Opportunity Employer.

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Pennsylvania, Pittsburgh, Kimpton Hotel Monaco