Part Time Front Desk Agent

Kimpton Hotel Monaco Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Room discounts

Discounts at Marcus Hotels & Resorts

Paid time off

Flexible scheduling

Job summary

Kimpton Hotel Monaco Pittsburgh is seeking a Front Desk Agent to welcome guests, manage registrations and check-out, and provide outstanding service. You’ll coordinate with Reservations, Sales, Housekeeping, Bell Staff, and Valet to ensure a seamless guest experience.

Ideal candidates bring prior front desk or customer-facing experience, a strong knowledge of the local area, and the ability to work evenings, weekends, and holidays.

Qualifications

• High school diploma or GED required.
• Previous experience in a Front Desk or customer-facing role preferred.
• Knowledge of local area, services, attractions, and events.

Responsibilities

• Register guests and manage check-in/check-out with confidence and professionalism.
• Answer phones promptly with knowledge and helpful information.
• Run daily shift tasks and checklists (AM/PM/Overnight) accurately.

Skills

Customer service

Communication

Hospitality

Time management

Education

High school diploma or GED

Job description

Description

At Kimpton Hotel Monaco Pittsburgh, we invite you to be part of a workplace where individuality is celebrated, personal growth is empowered, and every moment matters. Our culture is built on the values of Be Yourself, Lead Yourself, Make It Count, creating a vibrant, inclusive environment for passionate hospitality professionals. Housed in the historic James H. Reed building originally built in 1903, our 248-room boutique hotel seamlessly blends old-world architecture with bold, whimsical interiors. Located in a city undergoing a creative revival, the Kimpton Hotel Monaco stands out as Pittsburgh's fearless answer to boutique hospitality. If you're ready to bring your unique personality and creativity to a team that values genuine guest connections, we'd love to welcome you aboard.

What will you be doing?

The Front Desk Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

• Review arrivals noting special requests, blocking rooms as needed.


• Check in and out hotel guests in a confident, professional and friendly manner.


• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.


• Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.


• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.


• Follow established key control policy.


• Ensure proper credit policies are followed.


• Submit all lost & found articles accompanied by a completed lost & found report.


• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.


• Verify credit limit report.


• Monitor room availability throughout the day.


• Review daily the selling status of the hotel using yield management system.


• Attend department meeting once a month.


• Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet.

What do you bring to the role?

• High school diploma or general education degree (GED) required.


• Previous experience in a Front Desk or customer-facing role is preferred.


• Knowledgeable of immediate area, services, attractions, and events.


• Flexible schedule, able to work evenings, weekends and holidays.


• Work well under pressure, dealing with many arrivals and departures within a short period of time.


• Familiar with hotel systems and operations, and the ability to enter in information accurately.

What's in it for you?

• Room discounts at Marcus Hotels & Resorts and IHG-branded properties


• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa


• "Two for one" movie theater coupons at Marcus Theatres


• Ability to grow your career and transfer from one property to another


• Paid time off


• Flexible scheduling


• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Kimpton Hotel Monaco Pittsburgh is an Equal Opportunity Employer.