Full Time Front Desk Agent

Kimpton Hotel Monaco Pttsbrg; Pittsburgh (Allegheny County); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Room discounts

Restaurant discounts

Movie theater coupons

Career growth

Paid time off

Flexible scheduling

Health insurance

Life insurance

401k

Job summary

Kimpton Hotel Monaco Pittsburgh is seeking a Front Desk Agent to manage registration and check-out, PBX operations, and guest services. You will act as an advocate for the hotel, creating memorable, personalized experiences and building relationships with guests that encourage repeat visits.

Responsibilities include reviewing arrivals, handling check-ins/outs, answering calls, and coordinating with other departments to ensure a flawless guest experience.

Qualifications

• Minimum high school diploma or GED required.
• Previous front desk or guest-facing experience preferred.
• Knowledge of local area, services, attractions.
• Ability to work evenings, weekends and holidays.
• Able to enter information accurately in hotel systems.

Responsibilities

• Register and check in/out guests in a confident, professional and friendly manner.
• Answer phone calls promptly and knowledgeably, providing complete information.
• Review arrivals noting special requests and block rooms as needed.
• Complete all shift checklists (AM, PM, Overnight).
• Conduct pre-assignment of rooms, including VIPs and special requests.
• Communicate with Reservations, Sales, Housekeeping, Bell Staff, and Valet.
• Maintain credit policies and balance daily transactions.

Skills

Front desk experience

Customer service

Area knowledge

Flexible schedule

Under pressure

Hotel systems

Education

High school diploma or GED

Job description

Description

At Kimpton Hotel Monaco Pittsburgh, we invite you to be part of a workplace where individuality is celebrated, personal growth is empowered, and every moment matters. Our culture is built on the values of Be Yourself, Lead Yourself, Make It Count, creating a vibrant, inclusive environment for passionate hospitality professionals. Housed in the historic James H. Reed building originally built in 1903, our 248-room boutique hotel seamlessly blends old-world architecture with bold, whimsical interiors. Located in a city undergoing a creative revival, the Kimpton Hotel Monaco stands out as Pittsburgh’s fearless answer to boutique hospitality. If you're ready to bring your unique personality and creativity to a team that values genuine guest connections, we’d love to welcome you aboard.

What will you be doing?

The Front Desk Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

• Review arrivals noting special requests, blocking rooms as needed.


• Check in and out hotel guests in a confident, professional and friendly manner.


• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.


• Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.


• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.


• Follow established key control policy.


• Ensure proper credit policies are followed.


• Submit all lost & found articles accompanied by a completed lost & found report.


• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.


• Verify credit limit report.


• Monitor room availability throughout the day.


• Review daily the selling status of the hotel using yield management system.


• Attend department meeting once a month.


• Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet.

What do you bring to the role?

• High school diploma or general education degree (GED) required.


• Previous experience in a Front Desk or customer-facing role is preferred.


• Knowledgeable of immediate area, services, attractions, and events.


• Flexible schedule, able to work evenings, weekends and holidays.


• Work well under pressure, dealing with many arrivals and departures within a short period of time.


• Familiar with hotel systems and operations, and the ability to enter in information accurately.

What’s in it for you?

• Room discounts at Marcus Hotels & Resorts and IHG-branded properties


• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa


• \"Two for one\" movie theater coupons at Marcus Theatres


• Ability to grow your career and transfer from one property to another


• Paid time off


• Flexible scheduling


• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match


• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are \"People Pleasing People\" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Kimpton Hotel Monaco Pittsburgh is an Equal Opportunity Employer.