Full Time Front Desk Agent

Kimpton Hotel Monaco Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Room discounts at Marcus Hotels & Res?

Discounts at Marcus Hotels & Resorts餐厅

Two-for-one movie theater coupons

Career growth opportunities

Paid time off

Flexible scheduling

Medical, dental and vision insurance (

401k with employer match

Job summary

Kimpton Hotel Monaco Pittsburgh is seeking a Front Desk Agent to welcome guests, manage registrations, and provide ridiculously personal service. You’ll act as an ambassador for the hotel, assist with PBX operations, and ensure a smooth check-in/check-out process.

The role requires a high school diploma, guest-facing experience, knowledge of local attractions, and the ability to work evenings, weekends, and holidays.

Qualifications

• High school diploma or GED is required.
• Previous front desk or customer-facing experience preferred.
• Knowledge of local area and attractions is helpful.
• Flexibility to work evenings, weekends and holidays.
• Ability to work under pressure and manage multiple arrivals.

Responsibilities

• Register and check-in/check-out guests professionally.
• Answer phones promptly and relay accurate information.
• Manage messaging, mail, and guest requests.
• Balance cash and credit card transactions at shift end.
• Coordinate with Reservations, Sales, Housekeeping and Valet.

Skills

Customer-facing

Guest service

Flexible schedule

Under pressure

Local area knowledge

Hotel systems

Education

High school diploma or GED

Tools

Hotel systems

Job description

At Kimpton Hotel Monaco Pittsburgh, we invite you to be part of a workplace where individuality is celebrated, personal growth is empowered, and every moment matters. Our culture is built on the values of Be Yourself, Lead Yourself, Make It Count, creating a vibrant, inclusive environment for passionate hospitality professionals. Housed in the historic James H. Reed building originally built in 1903, our 248-room boutique hotel seamlessly blends old-world architecture with bold, whimsical interiors. Located in a city undergoing a creative revival, the Kimpton Hotel Monaco stands out as Pittsburgh's fearless answer to boutique hospitality. If you're ready to bring your unique personality and creativity to a team that values genuine guest connections, we'd love to welcome you aboard.

What will you be doing?

The Front Desk Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

• Review arrivals noting special requests, blocking rooms as needed.
• Check in and out hotel guests in a confident, professional and friendly manner.
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
• Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
• Follow established key control policy.
• Ensure proper credit policies are followed.
• Submit all lost & found articles accompanied by a completed lost & found report.
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
• Verify credit limit report.
• Monitor room availability throughout the day.
• Review daily the selling status of the hotel using yield management system.
• Attend department meeting once a month.
• Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet.

What do you bring to the role?

• High school diploma or general education degree (GED) required.
• Previous experience in a Front Desk or customer-facing role is preferred.
• Knowledgeable of immediate area, services, attractions, and events.
• Flexible schedule, able to work evenings, weekends and holidays.
• Work well under pressure, dealing with many arrivals and departures within a short period of time.
• Familiar with hotel systems and operations, and the ability to enter in information accurately.

What's in it for you?

• Room discounts at Marcus Hotels & Resorts and IHG-branded properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• "Two for one" movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Kimpton Hotel Monaco Pittsburgh is an Equal Opportunity Employer.