Part-Time Aisles Online Service Lead

Hy-Vee; Cedar Falls, Northern (IA, KY); Hybrid; USD 20,664,000 - 27,552,000; Part time

Job summary

Hy-Vee in Cedar Falls, IA seeks an Aisles Online Service Lead to manage daily online order operations, supervise staff, and ensure timely fulfillment. The role requires frontline leadership, strong customer service, and accuracy, in a busy retail setting.

Responsibilities include directing labor, training new hires, handling customer concerns, and maintaining quality control while upholding Hy-Vee standards.

Qualifications

• High school diploma or equivalent preferred.
• Six months of similar or related experience preferred.
• Strong customer service skills and a friendly, helpful attitude.
• Ability to supervise, plan labor, and maintain quality control.

Responsibilities

• Greet customers and resolve concerns to ensure satisfaction.
• Supervise Aisles Online staff and plan labor for efficiency.
• Maintain proper handling of equipment and merchandise.
• Train new employees and conduct performance reviews.
• Communicate labor needs and resolve issues promptly.

Skills

Leadership

Customer service

Communication

Problem solving

Organization

Math skills

Discretion with information

Education

High school diploma or equivalent

Experience in similar role preferred

Job description

Hy-Vee in Cedar Falls, IA seeks an Aisles Online Service Lead to manage daily online order operations, supervise staff, and ensure timely fulfillment. The role requires frontline leadership, strong customer service, and accuracy, in a busy retail setting.

Responsibilities include directing labor, training new hires, handling customer concerns, and maintaining quality control while upholding Hy-Vee standards.