Aisles Online Service Lead - Customer & Ops Champion

Hy-Vee, Inc.; Madison (WI); On-site; USD 25,000 - 33,000; Full time

Job summary

Hy-Vee, Inc. in Madison, WI seeks an Aisles Online Service Lead to supervise daily operations, direct labor, and deliver an outstanding online order experience. You will greet customers, resolve issues, and ensure orders are fulfilled accurately and on time.

You’ll train teammates, manage productivity reviews, and communicate staffing needs with supervisors. The role requires leadership in a fast-paced retail environment, strong math and organizational skills, and a commitment to Hy-Vee's

Qualifications

• High school diploma or equivalent preferred.
• Six months of similar or related job experience preferred.

Responsibilities

• Deliver outstanding customer service by greeting customers warmly, assisting with their needs, and handling and resolving customer concerns as needed.
• Supervise and direct the work of Aisles Online employees, organizing and planning labor for efficiency and cost control.
• Maintain in-house quality control including cleaning, proper handling of equipment and merchandise.
• Communicate with supervisors regarding labor needs, receiving, storage, rotation, and delivery issues.
• Train new employees and complete employee performance and productivity reviews.
• Answer the phone promptly and provide friendly, helpful service to customers who call, including taking customer orders.
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines.

Skills

Leadership

Customer service

Math skills

Communication

Organization

Discretion

Problem solving

Education

High school diploma or equivalent

Job description

Hy-Vee, Inc. in Madison, WI seeks an Aisles Online Service Lead to supervise daily operations, direct labor, and deliver an outstanding online order experience. You will greet customers, resolve issues, and ensure orders are fulfilled accurately and on time.

You’ll train teammates, manage productivity reviews, and communicate staffing needs with supervisors. The role requires leadership in a fast-paced retail environment, strong math and organizational skills, and a commitment to Hy-Vee's