(HDN) Part-Time Cross-Utilized Agent

United Ground Express, Inc.; Northern (KY); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Discounted travel for you and your IMi

Discounted travel for you and your IMi

Job summary

United Ground Express, Inc. is seeking dedicated passenger service agents to greet passengers, assist with check-in and ticketing, and ensure a seamless travel experience across flights.

You will read baggage tags, help locate bags, and coordinate with flight crews to keep departures on time; a calm, customer-focused approach is essential. The role includes rebooking itineraries using reservation software, issuing boarding passes, and handling baggage with care while following FAA and company

Qualifications

• Must be at least 18 years old.
• Must obtain credentials including fingerprint clearance, airport badge, and background check.
• Successful completion of pre-employment process (drug screen, hearing and vision checks).
• Available to work any shift; day or night, weekends and holidays; overtime may be required.
• Must be able to read, write, and fluently speak English.
• Must be able to carry, bend, lift and turn with bags up to 70 lbs.
• Authorized to work in the United States without sponsorship.
• Must possess and maintain a valid US state driver’s license.

Responsibilities

• Greet passengers and provide check-in and ticketing services.
• Rebook itineraries, issue boarding passes, and collect fees.
• Ensure passenger information is accurate and flights depart on time.
• Resolve passenger issues per company policies during interruptions.
• Assist baggage services and answer passenger questions.
• Maintain aircraft readiness and prep for next flight.
• Communicate with crew using radio devices.
• Operate outdoors in all weather conditions.

Skills

Customer service

English proficiency

Computer literacy

Physical stamina

Radio communication

Shift flexibility

Tools

Reservation software

Ticketing software

Radio devices

Ground equipment

Job description

• Greeting passengers and providing a seamless check-in and ticketing experience
• Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
• Ensure passenger information is processed accurately and flights are sent out on time
• Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions
• May work in the Baggage Service Office to track the location of baggage and handle passenger questions
• Comfortable working with computers, mobile devices, and new technologies
• Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage
• Maintaining composure while managing customer challenges
• Read and interpret checked baggage tags, and cargo labels
• Prepping and securing the aircraft for the next flight
• Use radio electronic devices to communicate with co-workers or flight crew
• Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies
• Lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift
• May require lifting over 100 items for a single aircraft
• Push/pull loaded and empty carts during loading/unloading operations
• Ascend/descend jet-way stairs while carrying baggage
• Bend/stoop and crawl to move and stack/unstack cargo in aircraft
• Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage
• Cleaning of the interior of the aircraft, clean and service aircraft lavatories
• Work outdoors in all temperatures and weather conditions

Qualifications and minimum requirements

• Must be at least 18 years old
• Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
• Successful completion of pre-employment process which may include but not be limited to; drug screen, hearing and vision check
• Available to work any shift; day or night, weekends, and holidays; mandatory overtime may be required based on operational need.
• Comfortable working with computers, mobile devices, and new technologies
• Must be able to use radio electronic devices to communicate with co-workers or flight crew
• Must be able to read, write, fluently speak, and understand the English language
• Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs.
• Able to perform a variety of physical activities including Pushing, bending stooping, climbing, and working in tight spaces
• Authorized to work in the United States without sponsorship
• Must possess and maintain a valid US state driver's license. (Suspended,expired, revoked, or denied licenses are not valid.)

What we provide

• Competitive wages
• Earned Paid Time off
• Discounted travel for you and your immediate family

United Ground Express is an equal opportunity employer. We provide equal opportunity to all employees and applicants without regard to age, citizenship, color, disability, gender identity, genetic information, national origin, pregnancy, race, religion, sexual orientation, or veteran status (or any other protected category under applicable law).

ADA Specifications

• Ability to operate a computer to enter and retrieve data
• Ability to utilize radio equipment for communications
• Ability to lift up to 70lbs on a consistent basis
• Ability to pass all pre-screening clearances applicable to position qualifications.

United Ground Express, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.