Part-Time Airport Concierge & Guest Experience at JFK

VIP Hospitality; New York (NY); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with automatic enrollment

Sick time and vacation/PTO accruals

Company-paid airport parking pass

Shift differential pay for overnight/H

Job summary

VIP Hospitality LLC is seeking part-time Customer Service Ambassadors to assist passengers, visitors, and airport employees at JFK Terminal 4, Jamaica, NY. In this active, customer-facing role you will provide directions, answer questions, manage queues, and support a welcoming airport experience.

Candidates should communicate professionally and stay calm in busy environments. Flexibility for multiple shifts is required, including mornings, afternoons, evenings, overnights, and weekends;

Qualifications

• High school diploma or equivalent required.
• At least one year of customer service experience at a medium- or large-hub airport, or two years in another customer-facing environment.
• Bilingual and multilingual candidates are strongly encouraged to apply.

Responsibilities

• Proactively greet passengers and offer assistance with directions, wayfinding, and airport information.
• Guide travelers through checkpoint and international arrivals processes.
• Organize passenger queues and help maintain orderly lines and efficient passenger flow.
• Direct travelers toward appropriate service areas and available alternatives, following established procedures.
• Respond professionally to passenger questions and concerns, escalating issues when needed.
• Communicate facility concerns, operational issues, and passenger needs to the appropriate supervisor or airport partner.
• Collaborate with teammates and airport stakeholders to support daily operations.
• When assigned, assist with coordinating tasks or serve as a point of contact within your designated area.

Skills

Customer service

Communication

Multilingual

Education

High school diploma or equivalent

Job description

VIP Hospitality LLC is seeking part-time Customer Service Ambassadors to assist passengers, visitors, and airport employees at JFK Terminal 4, Jamaica, NY. In this active, customer-facing role you will provide directions, answer questions, manage queues, and support a welcoming airport experience.

Candidates should communicate professionally and stay calm in busy environments. Flexibility for multiple shifts is required, including mornings, afternoons, evenings, overnights, and weekends;