JFK Airport Customer Experience Ambassador

Work with VIP, Apply Today; New York (NY); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching after 90 days

Sick time and PTO accruals

Airport parking pass

Job summary

VIP Hospitality LLC at JFK International Airport seeks Customer Service Ambassadors to guide, assist, and inform passengers, visitors, and airport staff throughout Terminal 4, especially at checkpoints and arrivals.

You will handle directions, queue organization, reporting concerns, and support a small team. Bilingual candidates are encouraged; documented US work authorization required.

Qualifications

• High school diploma or equivalent required.
• 1 year airport customer service experience or 2 years in another customer-facing environment.
• Bilingual abilities encouraged; languages commonly used by passengers noted in posting.

Responsibilities

• Guide and provide information to passengers, visitors and airport staff.
• Direct queues, organize passenger flow and report concerns to maintain order.
• Coordinate tasks within a small team and act as point of contact in your area.
• Assist with wayfinding and ensure a positive airport experience.

Skills

Customer service

Bilingual/multilingual

Education

High school diploma or equivalent

Job description

VIP Hospitality LLC at JFK International Airport seeks Customer Service Ambassadors to guide, assist, and inform passengers, visitors, and airport staff throughout Terminal 4, especially at checkpoints and arrivals.

You will handle directions, queue organization, reporting concerns, and support a small team. Bilingual candidates are encouraged; documented US work authorization required.