JFK Airport Experience Concierge

VIP Hospitality; New York (NY); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching after 90 days

Sick time and vacation/PTO

Job summary

VIP Hospitality is seeking Customer Service Ambassadors at JFK's Terminal 4 in Jamaica, NY. You will guide passengers, provide information, and assist airport operations, ensuring a smooth arrival and check-in experience.

You may direct travelers, organize queues, and report concerns. Team coordination and flexible shifts are part of the role, with strong emphasis on customer-facing service in a busy environment.

Qualifications

• High school diploma or equivalent is required.
• 1 year of customer service experience at a medium- or large-hub airport or 2 years in another customer-facing environment is required.

Responsibilities

• Guide, support, and provide information to passengers, visitors, and airport employees throughout Terminal 4.
• Organize passenger queues and maintain orderly lines; direct travelers through established processes.
• Coordinate tasks within a small team and report facility or stakeholder concerns to help ensure a positive airport experience.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Job description

VIP Hospitality is seeking Customer Service Ambassadors at JFK's Terminal 4 in Jamaica, NY. You will guide passengers, provide information, and assist airport operations, ensuring a smooth arrival and check-in experience.

You may direct travelers, organize queues, and report concerns. Team coordination and flexible shifts are part of the role, with strong emphasis on customer-facing service in a busy environment.