Part-Time Administrative Assistant

American University; Washington (District of Columbia); On-site; USD 30,000 - 33,000; Part time

Job summary

American University’s Counseling Center Administrative Support seeks an Administrative Assistant to ensure smooth front-office operations. You will be the first point of contact, delivering excellent customer service to students and staff while coordinating scheduling, inquiries, and front-desk duties.

The role is part-time (25 hours/week) with a pay range of $22.00–$24.00 per hour. Background check required; on-site work in Washington, DC, with eligibility to work in the District of Columbia,

Qualifications

• High school diploma or equivalent; 1–3 years of relevant experience.
• Strong customer service and front desk skills.
• Ability to manage confidential client files and data.

Responsibilities

• Client and staff scheduling. Answer phones, check Center email and voicemail, schedule appointments, greet walk-ins, manage room scheduling.
• Direct clients and process client paperwork, provide information about Center services, maintain confidential front office environment.
• Create and maintain confidential files for clients; manage fax and phone calls, trainee files and office mail.
• Proof and maintain office contact lists, manage front desk supplies, make copies, distribute materials, maintain shared office spaces.

Skills

Customer service

Scheduling appointments

Office coordination

Education

High school diploma or equivalent

Job description

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University

Department

Counseling Center Administrative Support

Time Type

Part time

Job Type

Regular

FLSA Status

Non-Exempt

Union

SEIU Local 500 - Provost & Enrollment Division

This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.

Job Description

Summary

The Administrative Assistant provides and facilitates the smooth functioning of the Center for Well-Being's front office. The person in this position must be a responsible, dependable, and supportive team member and, as the Center's first point of contact, have excellent customer service skills.

Essential Functions

• Client and staff scheduling. Answer phones, check Center email and voicemail, schedule Center for Well-Being appointments (e.g., initial consultations and single-sessions), greet walk-ins, manage staff and trainee requests for room scheduling.
• Client and community contact. Direct clients and process client paperwork, provide information to the AU community regarding Center services, observe and maintain confidential front office environment.
• Data Collection and File Maintenance. Create and maintain confidential files for clients. Direct fax and phone calls, trainee files and office mail.
• General Office Responsibilities. Proof and maintain office contact lists, manage front desk supplies, make copies, distribute materials, maintain shared office spaces (e.g., crisis room).

Competencies

• Serving Customers.
• Prioritizing and Organizing.
• Championing Customer Needs.
• Supporting Coworkers.
• Making Accurate Judgments and Decisions.

Position Type/Expected Hours of Work

Part-time. 25 hours per week.

Salary Range

$22.00 - $24.00 per hour.

Required Education and Experience

High school diploma or equivalent. 1 - 3 years of relevant experience.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Other Details

Hiring offers for this position are contingent on successful completion of a background check.

Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.

Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

American University is an E-Verify employer.

Contact Us

For more information or assistance with the American University careers site, email [e-mail].

Equal Opportunity Statement

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual's genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.