Part-Time Accounts Receivable Clerk

ServiceMaster by McCann; Mishawaka (IN); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Health insurance

Vision insurance

401(k)

401(k) matching

Paid time off

Opportunity for advancement

Job summary

SERVPRO is seeking a part-time Accounts Receivable Clerk in Mishawaka, IN to handle billing, payments, and collections with 30 hours per week. You will produce invoices, process payments, and keep accurate account records, collaborating with project teams to ensure timely invoicing and follow-up.

The role emphasizes proactive collection efforts, professional communication with customers and insurance representatives, and meticulous documentation across QuickBooks Online and related systems.

Qualifications

• Previous accounts receivable, billing, bookkeeping, or collections experience required.
• Experience with QuickBooks Online strongly preferred.
• Proficiency with Microsoft Office, particularly Excel and Outlook.
• Strong collection, negotiation, and follow-up skills.
• Confidence discussing past-due balances and requesting payment while maintaining a professional and courteous approach.
• Excellent written and verbal communication skills.
• Strong organizational skills, accuracy, and attention to detail.
• Ability to manage multiple accounts, deadlines, and follow-up commitments.
• Self-motivated, dependable, and comfortable working independently in a fast-paced, team-oriented office.
• Ability to learn SERVPRO systems and other proprietary software.
• Ability to successfully complete a background check, subject to applicable law.

Responsibilities

• Billing and Invoicing: Prepare and issue accurate, timely customer invoices for completed work.
• Billing and Invoicing: For insurance-related jobs, send invoices to customers after submission to the carrier by job-file personnel.
• Billing and Invoicing: For self-pay jobs, send invoices directly to customers and communicate payment expectations.
• Billing and Invoicing: Review job information and supporting documentation to confirm invoicing readiness.
• Billing and Invoicing: Coordinate with project managers to obtain missing information and resolve documentation issues delaying invoicing.
• Billing and Invoicing: Maintain accurate invoice records and consistent billing information across systems.
• Billing and Invoicing: Respond to customer questions regarding invoices, balances, payments, and supporting documentation.
• Billing and Invoicing: Monitor unbilled jobs and outstanding invoice requirements to prevent delays.
• Collections and Account Follow-Up: Proactively manage collections through calls, email, and written follow-up.
• Collections and Account Follow-Up: Communicate professionally with customers, insurance representatives, mortgage companies, and others regarding payment status.
• Collections and Account Follow-Up: Maintain complete collection notes, updates, and follow-up dates.
• Collections and Account Follow-Up: Prepare weekly AR aging reports with updates and recommended next steps.
• Collections and Account Follow-Up: Research and resolve billing or payment discrepancies with the appropriate team.
• Collections and Account Follow-Up: Monitor past-due accounts and escalate concerns to management.
• Collections and Account Follow-Up: Transition completed billings into the collection process and follow each account through final payment.
• Payments, Deposits, and Liens: Apply customer payments to accounts, jobs, and invoices.
• Payments, Deposits, and Liens: Research and resolve unapplied payments and account discrepancies.
• Payments, Deposits, and Liens: Assist with bank deposits and maintain deposit records.
• Payments, Deposits, and Liens: Prepare, file, monitor, and release mechanics’ liens within deadlines.
• Additional Support: Provide backup for accounts payable as needed and assist with other AR responsibilities as needed.

Skills

Accounts receivable

Billing

Collections

QuickBooks Online

Excel

Outlook

Negotiation

Attention to detail

Tools

QuickBooks Online

Microsoft Excel

Microsoft Outlook

Job description

Future Opening: Part-Time Accounts Receivable Clerk

• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching

Position Overview

The Accounts Receivable Clerk is responsible for accurate customer billing, payment processing, account maintenance, and proactive collection of outstanding balances. The successful candidate will be confident discussing payment status, persistent in follow-up, and committed to keeping complete and accurate account records. This position is part-time; 30 hours per week

Key Responsibilities

Billing and Invoicing

• Prepare and issue accurate, timely customer invoices for completed work.
• For insurance-related jobs, send invoices directly to customers for their records after the estimate has been submitted to the insurance carrier by job-file personnel.
• For self-pay jobs, send invoices directly to customers and communicate applicable payment expectations.
• Review job information and supporting documentation to confirm each file is ready for invoicing.
• Coordinate with project managers and job-file personnel to obtain missing information or resolve documentation issues that could delay invoicing.
• Maintain accurate invoice records and consistent billing information across QuickBooks Online, WorkCenter, WorkFlow, and other applicable systems.
• Respond to customer questions regarding invoices, balances, payments, and supporting documentation.
• Monitor unbilled jobs and outstanding invoice requirements to prevent avoidable billing delays.

Collections and Account Follow-Up

• Proactively manage collections through consistent telephone, email, and written follow-up on outstanding balances.
• Communicate professionally with customers, insurance representatives, mortgage companies, and other responsible parties regarding payment status.
• Maintain complete collection notes, account updates, payment commitments, disputed-balance details, and follow-up dates.
• Prepare and provide a weekly accounts receivable aging report with current collection updates, detailed notes, payment commitments, disputed balances, and recommended next steps.
• Research and resolve billing or payment discrepancies in coordination with the appropriate team member or manager.
• Monitor past-due accounts and escalation significant collection concerns to management.
• Transition completed billings into the collection process and consistently follow each account through final payment.

Payments, Deposits, and Liens

• Accurately apply customer payments to the appropriate accounts, jobs, and invoices.
• Research and resolve unapplied payments and account discrepancies.
• Assist with preparation of bank deposits and maintain complete deposit records.
• Prepare, file, monitor, and release mechanics’ liens within required deadlines.

Additional Support

• Once fully trained in the primary accounts receivable responsibilities, provide backup support for accounts payable as needed.
• Assist with other accounts receivable and office responsibilities as business needs require.

Qualifications

• Previous accounts receivable, billing, bookkeeping, or collections experience required.
• Experience with QuickBooks Online strongly preferred.
• Proficiency with Microsoft Office, particularly Excel and Outlook.
• Strong collection, negotiation, and follow-up skills.
• Confidence discussing past-due balances and requesting payment while maintaining a professional and courteous approach.
• Excellent written and verbal communication skills.
• Strong organizational skills, accuracy, and attention to detail.
• Ability to manage multiple accounts, deadlines, and follow-up commitments.
• Self-motivated, dependable, and comfortable working independently in a fast-paced, team-oriented office.
• Ability to learn SERVPRO systems and other proprietary software.
• Ability to successfully complete a background check, subject to applicable law.

Picture yourself here fulfilling your potential.

At SERVPRO ® , you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO ® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Do you have experience using QuickBooks Online? *

How proficient are you with using Microsoft Suite? *

Do you have experience with Business to Consumer Collections *

I was referred to this position by a current employee

The Sales Manager does a great job working with customers. The overall job experience is great, with many tasks that involve face to face life experiences.