PartTime Accounts Receivable Clerk

SERVPRO of South Bend, NE/W. St. Joseph County; Mishawaka (IN); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Flexible schedule

Paid time off

401(k)

401(k) matching

Opportunity for advancement

Job summary

SERVPRO of South Bend, NE/W. St. Joseph County is hiring an Accounts Receivable Clerk to manage billing, payments, and collections in a fast-paced office in Mishawaka, IN.

The part-time role (30 hours/week) requires accurate invoicing, proactive collections, and maintaining complete account records. Experience with QuickBooks Online and Excel is preferred, along with strong communication and organizational skills.

Qualifications

• Previous accounts receivable, billing, bookkeeping, or collections experience.
• Experience with QuickBooks Online strongly preferred.
• Proficiency with Microsoft Office, especially Excel and Outlook.
• Strong collection, negotiation, and follow-up skills.
• Ability to learn SERVPRO systems and proprietary software.
• Willing to complete a background check as required.

Responsibilities

• Prepare and issue accurate invoices for completed work.
• Send invoices to customers and insurers, where applicable.
• Maintain accurate invoice records across QuickBooks Online and related systems.
• Respond to inquiries about invoices, balances, and payments.
• Proactively follow up on outstanding balances and aging.
• Apply payments to accounts, assist with deposits, and manage liens as needed.

Skills

Accounts receivable

Billing

Collections

Excel

Communication

Tools

QuickBooks Online

Microsoft Office

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule

Position Overview

The Accounts Receivable Clerk is responsible for accurate customer billing, payment processing, account maintenance, and proactive collection of outstanding balances. The successful candidate will be confident discussing payment status, persistent in follow-up, and committed to keeping complete and accurate account records. This position is part-time; 30 hours per week

Key Responsibilities

Billing and Invoicing

• Prepare and issue accurate, timely customer invoices for completed work.
• For insurance-related jobs, send invoices directly to customers for their records after the estimate has been submitted to the insurance carrier by job-file personnel.
• For self-pay jobs, send invoices directly to customers and communicate applicable payment expectations.
• Review job information and supporting documentation to confirm each file is ready for invoicing.
• Coordinate with project managers and job-file personnel to obtain missing information or resolve documentation issues that could delay invoicing.
• Maintain accurate invoice records and consistent billing information across QuickBooks Online, WorkCenter, WorkFlow, and other applicable systems.
• Respond to customer questions regarding invoices, balances, payments, and supporting documentation.
• Monitor unbilled jobs and outstanding invoice requirements to prevent avoidable billing delays.

Collections and Account Follow-Up

• Proactively manage collections through consistent telephone, email, and written follow-up on outstanding balances.
• Communicate professionally with customers, insurance representatives, mortgage companies, and other responsible parties regarding payment status.
• Maintain complete collection notes, account updates, payment commitments, disputed-balance details, and follow-up dates.
• Prepare and provide a weekly accounts receivable aging report with current collection updates, detailed notes, payment commitments, disputed balances, and recommended next steps.
• Research and resolve billing or payment discrepancies in coordination with the appropriate team member or manager.
• Monitor past-due accounts and escalated significant collection concerns to management.
• Transition completed billings into the collection process and consistently follow each account through final payment.

Payments, Deposits, and Liens

• Accurately apply customer payments to the appropriate accounts, jobs, and invoices.
• Research and resolve unapplied payments and account discrepancies.
• Assist with preparation of bank deposits and maintain complete deposit records.
• Prepare, file, monitor, and release mechanics’ liens within required deadlines.

Additional Support

• Once fully trained in the primary accounts receivable responsibilities, provide backup support for accounts payable as needed.
• Assist with other accounts receivable and office responsibilities as business needs require.

Qualifications

• Previous accounts receivable, billing, bookkeeping, or collections experience.
• Experience with QuickBooks Online strongly preferred.
• Proficiency with Microsoft Office, particularly Excel and Outlook.
• Strong collection, negotiation, and follow-up skills.
• Confidence discussing past-due balances and requesting payment while maintaining a professional and courteous approach.
• Excellent written and verbal communication skills.
• Strong organizational skills, accuracy, and attention to detail.
• Ability to manage multiple accounts, deadlines, and follow-up commitments.
• Self-motivated, dependable, and comfortable working independently in a fast-paced, team-oriented office.
• Ability to learn SERVPRO systems and other proprietary software.
• Ability to successfully complete a background check, subject to applicable law.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.