Account ManagerCustomer Service

SERVPRO of Bay County East; Panama City (FL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

SERVPRO of Bay County East is seeking an Account Manager/Collection Specialist to help manage overdue accounts and communicate with customers to arrange payments. The role emphasizes accuracy, a professional tone, and strong organizational skills in a fast-paced office environment.

You will monitor accounts, contact customers for payoffs, maintain records, and resolve billing issues while delivering exceptional customer service. 40 hours per week, some overtime possible.

Qualifications

• 2+ years of collections or collections-related experience.
• Knowledge of billing procedures and collection techniques.
• Familiarity with debt collection laws and regulations.
• Strong written and verbal communication with professional tone.
• Polite, confident, and excellent customer service skills.
• Ability to stay organized and detail‑oriented in a fast-paced office.

Responsibilities

• Monitor accounts to identify overdue payments and action due follow‑ups.
• Contact customers to arrange debt payoffs and payment plans.
• Keep accurate records and report on collection activity.
• Encourage timely payments and send notices; place liens if needed.
• Resolve billing and customer credit issues while maintaining service.
• Maintain internal and external communications and reports.
• Prepare open invoice reports and perform job close‑out tasks.
• Provide exceptional customer service and professional demeanor.
• Answer general calls and greet visitors to the office.

Skills

Collections experience

Phone skills

Analytical skills

Detail-oriented

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Xactimate

Job description

Benefits:

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a new Account Manager/Collection Specialist. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

We’re seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

Primary Responsibilities

• Monitoring accounts to identify overdue payments
• Finding and contacting customers to arrange debt payoffs
• Keeping accurate records and reporting on collection activity
• Take actions to encourage timely debt payments, including sending proper notices and placing liens if necessary
• Resolve billing and customer credit issues
• Maintain internal and external communications
• Prepare open invoice reports
• Perform job close-out
• Provide exceptional customer service by addressing inquiries, resolving issues and maintaining a friendly and professional demeanor when interacting with customers
• Handle general phone calls and greet visitors to the office, ensuring a positive and welcoming experience

Position Requirements

• 2+ year(s) of collections or collections-related experience
• Knowledge of billing procedures and collection techniques
• Familiarity with laws related to debt collection
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Polite, confident, and excellent customer service skills, including listening and questioning skills
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Ability to multi-task
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to learn new software, including Xactimate® and proprietary software
• Minimum of HSD/GED preferred
• Ability to successfully complete a background check subject to applicable law

Hours

• 40 hours/week, flexible to work overtime when required
• 7:30 - 4:30 PM

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.