Part Time Account Support Associate (Facilities Management) - Troy, MI

CBRE; Troy (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

CBRE is seeking an Account Support Associate to provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This role is part of Contract Quality Management and focuses on delivering contractual services in line with client requirements.

You will respond to inquiries, understand contract scope, manage billing and invoices, onboard vendors, and support monthly reports while ensuring health, safety, and compliance standards are met.

Qualifications

• High School Diploma or GED with 3-4 years of job-related experience.
• Understanding of processes, procedures, systems and concepts within own job function.
• Advanced math skills; ability to calculate percentages, discounts and markups.

Responsibilities

• Respond to client inquiries and ensure timely service delivery.
• Understand contract scope and ensure work is carried out accordingly.
• Coordinate and onboard vendors for reactive and planned works.
• Review invoices, code cost centers, and manage billing applications.
• Review and approve maintenance billing invoices and projects per contracts.
• Deliver monthly reporting on Contract and Business Unit Reviews.
• Support Health & Safety reporting and maintain QHSE documentation.
• Analyze data to identify problems and suggest improvements.

Skills

Customer service

Administrative support

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Global WorkplaceSolutions (GWS) Local is a hard services-led, tailored facility managementsolution. We self-perform hard services while partnering with best-in-classsoft service providers to offer custom facility and project managementsolutions to our clients. We focus on empowering our team with a high-level ofdownstream accountability, resulting in an agile and efficient servicedelivery.

About The Role

As a CBRE Account Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
• Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You’ll Need:

• High School Diploma or GED with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.

Applicantsmust be currently authorized to work in the United States without the need forvisa sponsorship now or in the future.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment thathelps businesses and people thrive. We are dynamic problem solvers andforward-thinking professionals who create significant impact. Our collaborativeculture is built on our shared values — respect, integrity, service andexcellence — and we value the diverse perspectives, backgrounds and skillsetsof our people. At CBRE, you have the opportunity to chart your own course andrealize your potential. We welcome all applicants.

ApplicantAI Use Disclosure

We valuehuman interaction to understand each candidate's unique experience, skills andaspirations. We do not use artificial intelligence (AI) tools to make hiringdecisions, and we ask that candidates disclose any use of AI in the applicationand interview process.

Equal Employment Opportunity

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).