Contract Support Associate

CBRE Group, Inc.; Memphis, Northern (TN, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

CBRE Group, Inc. is seeking a Contract Support to provide operational and financial support to the Account Leader and team on a client account. You will ensure contractual requirements are delivered and support billing, invoicing, and reporting processes.

Responsibilities include handling client inquiries, coordinating vendors, processing invoices and purchase orders, and maintaining accurate financial data and safety documentation in a fast-paced facility management environment.

Qualifications

• Authorized to work in the United States without visa sponsorship.
• High School Diploma or GED with 3-4 years of job-related experience.
• Advanced knowledge of Microsoft Office products.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills.
• Ability to evaluate and communicate unusual and/or complex content concisely.

Responsibilities

• Respond to client inquiries and concerns, ensuring prompt service and follow-ups.
• Understand the contract scope and ensure work is carried out accordingly.
• Propose cost-saving initiatives to achieve customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works, and manage subcontractor paperwork.
• Review invoices and ensure accurate cost center coding.
• Coordinate billing, calculate margins, and submit invoices to clients.
• Work with site teams and head office to process quotations and purchase orders.
• Review and approve maintenance invoices and projects per contract.
• Respond to inquiries on financial reports (Accounts Receivable, Payable, POs).
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in Health & Safety compliance and maintain QHSE documentation.
• Gather/analyze data to resolve complex issues; propose new methods if needed.
• Recommend enhancements to current procedures to boost team efficiency.

Skills

Advanced math skills

Organizational skills

Strong communication

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office (Word Excel Outlook PowerPoint)

Job description

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role:

As a CBRE Contract Support, exceptional customer service is essential. The role will provide operational and financial support to the Account Leader and their team, working on a customer account, ensuring contractual requirements are delivered.

What You’ll Do:

• Respond to client inquiries and concerns, ensuring prompt and quality service delivery, and conduct follow-ups to ensure customer satisfaction.
• Understand the scope of the customer contract and ensure that all work is carried out accordingly.
• Be a financial and operational systems champion. Propose initiatives to implement cost-saving opportunities in order to achieve customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works, and manage sub-contractor paperwork.
• Review processed invoices and ensure accurate cost center coding.
• Coordinate the billing application, calculating margins, raising invoices and submitting to clients.
• Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open Purchase Orders.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and resolve complicated, unprecedented issues. Potential recommendation of new methods might be required.
• Recommend enhancements to current procedures and solutions to boost the team's efficiency.

What You’ll Need:

• Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High School Diploma or GED with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• Advanced knowledge of Microsoft Office products. including Word, Excel, Outlook, PowerPoint etc.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts and markups.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.