Director, Student Success and Advising

Tarrant County College; Arlington (TX); On-site; USD 104,000 - 127,000; Full time

Job summary

Tarrant County College Southeast Campus in Arlington, TX seeks a Director, Student Success and Advising to lead staff and sustain a student-ready culture across advising, enrollment management, and campus engagement. The role partners with the Vice President of Student Affairs to set vision, strategy, and service delivery for student support.

Responsibilities include oversight of programs, budgeting, policy adherence, collaboration with faculty and academic leadership, and ensuring exceptional

Qualifications

• Master's Degree required.
• Five (5) years' experience in higher education or university setting.
• Three (3) years' experience supervising staff or projects.
• Doctoral degree preferred in Higher Education or related field.

Responsibilities

• Oversee staff and operational management of student success and advising offices.
• Lead programs in student success, enrollment management, and campus engagement.
• Ensure compliance with internal/external regulations and policies (FERPA/ADA).
• Collaborate with faculty, academic leadership, and campus leadership to drive student outcomes.
• Establish measurable outcomes and report on student support activities.

Skills

Customer service

Interpersonal skills

Communication

Organizational skills

Team leadership

Education

Master's Degree

Doctoral degree in Higher Education

Tools

Microsoft Office Suite

Microsoft 365

Job description

Title

Director, Student Success and Advising

Department

SE Student Success & Advising

Campus Location

Southeast Campus

Employee Classification

APT - Administrative

Position Type

FT - Regular

Grant Funded

No

Pay Frequency

Monthly

Compensation Details

Starting Pay - 115,500.00;Commensurate with education and experience

Work Hours

Monday – Friday 8:00am – 5:00pm; Flexibility isrequired, as occasional evening and weekend hours may be necessarybased on department needs and are required during peak times

Remote Eligible

This position is not eligible for remotework

Special Instructions to Applicant

At this time, thisopportunity is only open to internal TCC Employees

Job Summary

This role is responsible for leading staff and sustaining astudent-ready culture that promotes collaboration, innovation,excellence, and integrity in student development, enrollmentmanagement, academic advising, and campus engagement. Incollaboration with the Vice President of Student Affairs, theDirector provides vision, leadership, and strategic direction forstudent support services as well as promotes initiatives thatenable the delivery of effective and quality service tostudents.

Primary Duties and Responsibilities

Essential Performance Requirements

• Assists and advises the Vice President of Student Affairsregarding students, personnel, or resource management concerns in atimely manner, while also being responsible for the strategicplanning and operational management of offices and staff within thedepartment
• Oversees the operation and delivery of student success programsand activities to include academic advising
• Provides interpretation, oversight, and guidance in implementingstudent support programs to ensure compliance with internal andexternal regulations
• Collaborates with academic support services, faculty, academicleadership, and campus leadership to develop strategies thatdemonstrate a learning community for all special populations topositively impact enrollment, retention, completion, and increasestudent satisfaction
• Establishes, monitors, and reports on measurable outcomes ofstudent support activities and early and targeted interventions andremediation initiatives
• Coordinates efforts with Academic Affairs to monitor theutilization of academic support services and resources
• Manages departmental budgets and institutional effectivenessplans
• Serves on CARE Team, the college behavior intervention team
• Provides leadership in emergency and crisis situations, includingcommunications to senior and executive level staff.
• Provides leadership and guidance in the analysis, creation, andinterpretation of student policies and procedures; reviews andrecommends policies and procedures in adherence with State andFederal law
• Evaluates emerging assistive technologies and trains and developsthe team as appropriate

General Supervision and Management

• Provides leadership and oversight for departmental activities,including workforce planning, performance management, processimprovement, budgeting, and resource allocation
• Focuses on achieving departmental and organizational objectivesthrough effective management of people, programs, andoperations
• Leads through supervisors and professional staff by establishingpriorities, supporting accountability, and developing teamperformance

Service Excellence

• Participates on behalf of the College in external communityorganizations and associations as assigned to support the essentialperformance requirements
• Attends the workplace regularly, reports to work punctually, andfollows a work schedule to keep up with the demands of theworksite
• Completes all required training and professional developmentsessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of theCollege

Supervision

Works under the general supervision of the Vice President ofStudent Affairs

Performs Other Related Tasks as Required

*Performs Other Related Tasks as Required

Disclaimer

The duties listed are intended only as illustrations of thevarious types of work that may be performed. The omission ofspecific statements of duties does not exclude them from theposition if the work is similar, related or a logical assignment tothe position. The job description does not constitute an employmentagreement between the employer and employee and is subject tochange by the employer as the needs of the employer andrequirements of the job change.

Required Minimum Qualifications

• Master's Degree
• Five (5) years' working experience related to the EssentialPerformance Requirements in a higher education or universitysetting
• Three (3) years' experience supervising (e.g., managing,evaluating the performance of others; leading projects orprocesses)

Preferred Qualifications

• Doctoral degree in Higher Education, Educational Leadership,Student Affairs, Counseling, or a closely related field
• At least one (1) year's working experience at a community collegerelated to the Essential Performance Requirements
• Two (2) years' working experience in providing leadership foracademic advising or a comprehensive advising/student successoperation, including areas such as degree planning, casemanagement, pathway-based advising, academic progress, studentreferrals, or proactive advising interventions
• Three (3) years' of leadership experience in higher education,including experience supervising professional staff and overseeingthe operations of a department or functional area

Knowledge, Skills and Abilities

• Skilled in delivering high-quality customer service and buildingeffective interpersonal relationships, including strong listening,verbal, and written communication skills
• Skilled in using computer applications and enterprise systems,including the Microsoft Office suite and the Microsoft 365platform
• Ability to perform and prioritize multiple tasks seamlesslyensuring accurate and timely completion, while exhibiting strongattention to detail and organization
• Ability to work effectively both independently and as part of ateam in collaborative environments, engaging with faculty, staff,and external stakeholders
• Ability to identify routine issues and escrow non-standardproblems using established procedures in a fast-paced workenvironment
• Ability to review basic information and follow policies,procedures, and guidelines when completing assigned tasks
• Ability to coordinate assigned work and communicate effectivelywith faculty and staff to support campus and departmentaloperations
• Ability to maintain a high level of diplomacy and tact, ensuringconfidentiality and discretion with sensitive and confidentialinformation
• Knowledge of theories of student development, student engagement,student success, and career development
• Knowledge of current practices in student affairs and highereducation to include proper methods and resources for compliance,disabilities covered under ADA, student disciplinary actions andthe Family Educational Rights and Privacy Act (FERPA)
• Knowledge of strategic enrollment management principles and bestpractices in student affairs

Physical Demands and Work Environment

Physical Demands

The physical demands described here are representative of thosethat must be met by an employee to successfully perform theessential functions of this job. While performing the duties ofthis job, the employee is frequently required to sit; use hands tofinger, handle, or feel objects, tools, or controls; reach withhands and arms; and talk or hear. The employee is occasionallyrequired to stand, walk, and climb or balance. The employee mustoccasionally lift and/or move up to 10 pounds unassisted, or up to25 pounds with the assistance of other employees or equipment asappropriate. Specific vision abilities required by this job includeclose vision, distance vision, color vision, peripheral vision,depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here arerepresentative of those an employee encounters while performing theessential functions of this job. While performing the duties ofthis job, the employee occasionally works near moving mechanicalparts and is occasionally exposed to risk of electrical shock. Thenoise level in the work environment is usually quiet.

Accommodation/EEO Statement

Tarrant County College is committed to providing equal access toits employment process. Reasonable accommodations are available toqualified applicants who need an accommodation to participate inthe application, interview, assessment, or selection process. Torequest an accommodation, contact The Office of Human Resources viaemail at [e-mail].