Parma & Vandercook Branch Manager: People & Growth

True Community Credit Union; Jackson (MI); On-site; USD 55,350 - 67,650; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Paid time off

Holidays & birthday time off

Volunteer time

Annual bonus

Disability & life insurance

Tuition reimbursement

Gym membership

Job summary

TRUE Community Credit Union is seeking a full-time Branch Manager to lead our Parma and Vandercook Branches and inspire a culture focused on exceptional member experiences, employee growth, and community impact.

You will oversee daily branch operations, staffing, scheduling, and workflow to ensure members receive outstanding service. The role requires on-site leadership at both locations with ~20% travel.

Qualifications

• High school diploma or GED required.
• 3+ years of financial institution experience.
• Strong interpersonal, verbal, and written communication skills.
• Ability to coach, develop, and support a service-based sales culture.
• Proficiency with Microsoft Word, Excel, email/IM, and multiple technology platforms.
• Eligibility to register with NMLS.

Responsibilities

• Lead and develop a high-performing team across two branches.
• Oversee daily branch operations, staffing, and workflow.
• Monitor performance and coach employees toward goals.
• Ensure compliance with policies and regulations.
• Represent TRUE in community outreach and engagement.

Skills

Interpersonal communication

Coaching leadership

Written communication

Customer service orientation

NMLS eligibility

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Email/IM platforms

Job description

TRUE Community Credit Union is seeking a full-time Branch Manager to lead our Parma and Vandercook Branches and inspire a culture focused on exceptional member experiences, employee growth, and community impact.

You will oversee daily branch operations, staffing, scheduling, and workflow to ensure members receive outstanding service. The role requires on-site leadership at both locations with ~20% travel.