Branch Manager - Parma & Vandercook

True Community Credit Union; Jackson (MI); On-site; USD 55,350 - 67,650; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Paid time off

Holidays & birthday time off

Volunteer time

Annual bonus

Disability & life insurance

Tuition reimbursement

Gym membership

Job summary

TRUE Community Credit Union is seeking a full-time Branch Manager to lead our Parma and Vandercook Branches and inspire a culture focused on exceptional member experiences, employee growth, and community impact.

You will oversee daily branch operations, staffing, scheduling, and workflow to ensure members receive outstanding service. The role requires on-site leadership at both locations with ~20% travel.

Qualifications

• High school diploma or GED required.
• 3+ years of financial institution experience.
• Strong interpersonal, verbal, and written communication skills.
• Ability to coach, develop, and support a service-based sales culture.
• Proficiency with Microsoft Word, Excel, email/IM, and multiple technology platforms.
• Eligibility to register with NMLS.

Responsibilities

• Lead and develop a high-performing team across two branches.
• Oversee daily branch operations, staffing, and workflow.
• Monitor performance and coach employees toward goals.
• Ensure compliance with policies and regulations.
• Represent TRUE in community outreach and engagement.

Skills

Interpersonal communication

Coaching leadership

Written communication

Customer service orientation

NMLS eligibility

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Email/IM platforms

Job description

Branch Manager

Every member has a story. Lead a team that's dedicated to helping people write their next chapter.

TRUE Community Credit Union is looking for a full-time Branch Manager to lead our Parma and Vandercook Branches and inspire a culture centered on exceptional member experiences, employee growth, and community impact. Whether you're coaching team members to reach their potential, helping members achieve their financial goals, or strengthening community relationships, you'll play a vital role in shaping experiences that leave a lasting impression.

As our Branch Manager, you will earn a starting salary of $61,500 (starting salary increases with relevant experience) and enjoy outstanding benefits, including:

• Medical; dental and vision benefits
• 401(k) with employer match and employer-funded defined contribution pension plan
• Generous time off, paid holidays, paid time for your birthday, inclusion time to celebrate cultural and religious holidays, and volunteer time
• Annual bonus reward program
• Company-paid short-term disability, long-term disability, and employee life insurance
• Tuition reimbursement
• Gym membership reimbursement

OUR IDEAL BRANCH MANAGER

• High school diploma or GED
• 3+ years of financial institution experience
• Strong interpersonal, verbal, and written communication skills
• Ability to coach, develop, and support a service-based sales culture
• Proficiency with Microsoft Word, Excel, email/IM, and multiple technology platforms
• Eligibility to register with the Nationwide Mortgage Licensing System & Registry (NMLS)
• 2+ years of direct leadership experience preferred
• Knowledge of credit union operations and the credit union movement preferred

WHAT THIS BRANCH MANAGER POSITION ENTAILS

This full-time, exempt opportunity provides leadership oversight of TRUE Community Credit Union's Jackson Area Branches located at 1308 E. McDevitt and 121 Main Street. This role requires regular on-site leadership presence at both locations and approximately 20% travel.

As our Branch Manager, you'll lead and develop a high-performing team while fostering a culture focused on service, relationship building, and member financial well-being. You will oversee daily branch operations, staffing, scheduling, and workflow to ensure members receive exceptional service during every interaction. You'll establish goals, monitor performance, coach team members toward success, and hold employees accountable through meaningful development conversations and action plans.

You will also serve as a trusted resource for staff, helping resolve member concerns, answering questions regarding products and services, and ensuring employees have the knowledge and confidence needed to succeed. In addition, you'll monitor branch performance and profitability, identify opportunities to improve efficiency through processes and technology, ensure compliance with policies and regulations, and represent TRUE within the community through outreach and engagement activities. Every day, you'll have the opportunity to inspire your team, deepen member relationships, and help create brighter financial futures.

WHO WE ARE & WHAT WE DO

At TRUE Community Credit Union, we do more than provide financial services. We help people build brighter futures, strengthen communities, and create legacy-defining moments that last for generations. When you join our team, you'll be part of a purpose-driven organization that believes in putting people first and creating legacy-defining moments for the members, communities, and teammates we serve. Our culture is built on collaboration, inclusion, trust, growth, and genuine care for one another, with a strong commitment to empowering employees to share ideas, embrace new opportunities, and make a meaningful impact every day. We celebrate successes, support professional development, welcome authentic feedback, and foster an environment where differences are valued and everyone has a place to belong. If you're looking for a career with a mission-focused organization that invests in its people, encourages innovation, and empowers leaders to make a lasting impact, there's a place here for the TRUE you.

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees.