Parks Admin & Customer Services Supervisor

Madison, City of (WI); Madison (WI); On-site; USD 60,000 - 85,000; Full time

Job summary

The Madison, City of (WI) is seeking a Parks Program Coordinator to supervise the Customer Services & Community Events staff within Madison Parks Community Services. The role oversees shelter and athletic reservations, permits, contracts, and fee modifications, and provides confidential admin support to Parks management.

The position requires program knowledge, independent decision-making, and policy development with cross-department collaboration.

Qualifications

• Two years of experience in customer service policies and parks/admin operations.
• Knowledge of registration, facility reservations, and customer account management.
• Familiarity with RecTrac and Microsoft 365.
• Understanding of ordinances, policies, and regulatory requirements.

Responsibilities

• Post positions via Neogov, conduct interviews, hire, administer discipline, handle grievances, and perform annual reviews.
• Provide direct supervision of the customer service staff in Community Services.
• Manage reservations for shelters, athletics, and events; coordinate revenue deposits and payment plans.
• Oversee contract routing, open records workflows, and division-wide customer service standards.
• Develop training, surveys, and performance metrics for continuous improvement.
• Coordinate cross-divisional communication between Operations, Planning, and Customer Services.

Skills

Leadership

Customer service

Organizational skills

Cross-department collaboration

Education

Bachelor's degree in Public Administration, Business Administration, Recreation Management, Parks Management or closely related field

Job description

The Madison, City of (WI) is seeking a Parks Program Coordinator to supervise the Customer Services & Community Events staff within Madison Parks Community Services. The role oversees shelter and athletic reservations, permits, contracts, and fee modifications, and provides confidential admin support to Parks management.

The position requires program knowledge, independent decision-making, and policy development with cross-department collaboration.