Customer Services & Programs Coordinator (PSLF Eligible)

City-of-Madison,-W

Madison (WI)

On-site

USD 65,000 - 90,000

Full time

5 days ago

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Benefits offered by this job

Public Service Loan Forgiveness

Job summary

The City of Madison is seeking a Parks Program Coordinator to supervise the Customer Services & Community Events staff, coordinate reservations, permits, and fee modifications, and provide administrative support to Parks management. This role requires in-depth program knowledge, independent decision-making, and policy development responsibilities.

Ideal candidates will lead staff, ensure excellent customer service, and collaborate across departments while maintaining division-wide standards and

Qualifications

Two years of leadership/supervisory experience or equivalent.
Experience in parks and recreation administrative operations, including registrations and reservations.
Knowledge of policies, recordkeeping, and regulatory requirements; ability to develop SOPs.

Responsibilities

Perform division-wide supervisory duties including staff coordination, interviews, payroll, and annual reviews.
Supervise customer service staff and ensure effective reservation for shelter, athletic, and events.
Administer contracts, permits, and open records workflows; coordinate cross-divisional communication.
Develop and implement customer service standards, training, and performance metrics.
Oversee Park reservations, revenue deposits, fee schedules, and related policies.