Parking Supervisor

Whitman Family Development; Miami Beach (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Whitman Family Development, a family-owned real estate company overseeing Bal Harbour Shops, is seeking a Parking Supervisor to oversee daily garage operations. You will supervise attendants, ensure smooth, safe, and customer-friendly service, and coordinate with management on policies and improvements.

Responsibilities include training staff, addressing inquiries, enforcing rules, maintaining equipment, monitoring revenue, and coordinating with events and security to ensure a superior parking

Qualifications

• High School Diploma or equivalent required; some college preferred.
• Two or more years experience training, mentoring and supervising others in parking operations or similar.
• Excellent customer service and communication skills in a hospitality/retail setting.
• Proficiency in Microsoft Office, Adobe, and related software.

Responsibilities

• Train and oversee parking and traffic attendants to ensure smooth operations of the garage, including efficient customer service, and proper enforcement of parking rules.
• Address customer inquiries, complaints, and concerns in a professional and courteous manner; provide assistance to ensure optimal parking experience.
• In collaboration with the parking manager, conduct regular performance reviews and ensure team members follow procedures, safety protocols and customer service standards by providing feedback.
• Ensure garage is clean, organized, and well-maintained; monitor equipment and escalate issues for timely repair.
• Monitor payment systems and ensure revenue collection processes function correctly; prepare daily/weekly/monthly reports of parking usage and revenue.
• Enforce parking rules and regulations, issue citations for violations, and coordinate with local authorities for towing as needed.
• Ensure safety and security standards; coordinate emergency response protocols.
• Coordinate with the valet team during events for parking logistics and traffic flow.
• Report on parking performance and customer feedback; propose improvements and policy updates.

Skills

Customer service

Communication

Attention to detail

Multitasking

Education

High School Diploma or equivalent

Some college preferred

Tools

Microsoft Office

Adobe

Job description

• Expected start date is 9/1 for Bal Harbour Shop expansion

Description

• Expected start date is 9/1 for Bal Harbour Shop expansion

About Us

Whitman Family Development is a family-owned real estate company specializing in high-end retail, management, and leasing. The company owns and operates Bal Harbour Shops, a historic luxury shopping destination. Bal Harbour Shops is a global leader in the industry and is best known for its curated retail, as well as the emotional connection to its tenants and customers. For more information on Bal Harbour Shops, please visit https://www.balharbourshops.com/.

Position Summary

The Parking Supervisor will be responsible for overseeing the daily operations of the parking garage. The supervisor will ensure parking operations runs smoothly while on shift, delivering a safe, efficient, and customer-friendly experience for all patrons. The role includes supervising parking attendants, managing garage operations, enforcing parking policies, and ensuring that the facility is clean, organized, and fully operational.

Responsibilities

• Train and oversee parking and traffic attendants to ensure smooth operations of the garage, including efficient customer service, and proper enforcement of parking rules.
• Address customer inquiries, complaints, and concerns in a professional and courteous manner. Provide assistance as needed to ensure an optimal parking experience for visitors.
• In collaboration with the parking manager, conduct regular performance reviews and ensure team members are following proper procedures, safety protocols, and customer service standards by providing timely and actionable feedback.
• Ensure that the garage is clean, organized, and well-maintained. Monitor facility equipment (e.g., ticket machines, gates, lighting) and elevate any issues or malfunctions to the manager that cannot be resolved by the team members on shift so that timely repair and maintenance can occur.
• Monitor payment systems and ensure revenue collection processes are functioning correctly. Verify accuracy of financial transactions and prepare daily/weekly/monthly reports of parking usage and revenue.
• Enforce parking rules and regulations, including issuing citations for violations and managing parking space availability. Collaborate with local authorities as needed for towing and enforcement.
• Ensure safety and security standards and coordinate emergency response protocols in case of accidents or emergencies.
• Collaborate with the valet team to coordinate parking logistics during special events, holidays, or peak shopping periods, ensuring sufficient space and smooth traffic flow.
• Report on parking performance and customer feedback to management. Propose improvements and contribute to the development of policies and procedures.

Requirements

Education and Experience

• High School Diploma or equivalent, required. Some college, or completed undergrad degree preferred.
• Two or more years prior experience training, mentoring and/or supervising others in parking operations or similar.

Knowledge, Skills, And Abilities

• Demonstrated excellence providing customer service in a hospitality or retail environment.
• Exceptional communication and interpersonal skills.
• Strong attention to detail, as well as organizational and multitasking abilities.
• Proficiency in Microsoft Office, Adobe, and other relevant software.

Physical Requirements

Position requires the incumbent to stand, walk, bend, twist, & stretch. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl, along with having the ability to push and pull up to approximately 25 lbs of drag weight without assistance. Due to this position being partially outside, the employee will be exposed to all weather conditions.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the employee. Duties, responsibilities and activities may change at any time with or without notice.