Luxury Retail Parking Supervisor

Whitman Family Development; Miami Beach (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Whitman Family Development, a family-owned real estate company overseeing Bal Harbour Shops, is seeking a Parking Supervisor to oversee daily garage operations. You will supervise attendants, ensure smooth, safe, and customer-friendly service, and coordinate with management on policies and improvements.

Responsibilities include training staff, addressing inquiries, enforcing rules, maintaining equipment, monitoring revenue, and coordinating with events and security to ensure a superior parking

Qualifications

• High School Diploma or equivalent required; some college preferred.
• Two or more years experience training, mentoring and supervising others in parking operations or similar.
• Excellent customer service and communication skills in a hospitality/retail setting.
• Proficiency in Microsoft Office, Adobe, and related software.

Responsibilities

• Train and oversee parking and traffic attendants to ensure smooth operations of the garage, including efficient customer service, and proper enforcement of parking rules.
• Address customer inquiries, complaints, and concerns in a professional and courteous manner; provide assistance to ensure optimal parking experience.
• In collaboration with the parking manager, conduct regular performance reviews and ensure team members follow procedures, safety protocols and customer service standards by providing feedback.
• Ensure garage is clean, organized, and well-maintained; monitor equipment and escalate issues for timely repair.
• Monitor payment systems and ensure revenue collection processes function correctly; prepare daily/weekly/monthly reports of parking usage and revenue.
• Enforce parking rules and regulations, issue citations for violations, and coordinate with local authorities for towing as needed.
• Ensure safety and security standards; coordinate emergency response protocols.
• Coordinate with the valet team during events for parking logistics and traffic flow.
• Report on parking performance and customer feedback; propose improvements and policy updates.

Skills

Customer service

Communication

Attention to detail

Multitasking

Education

High School Diploma or equivalent

Some college preferred

Tools

Microsoft Office

Adobe

Job description

Whitman Family Development, a family-owned real estate company overseeing Bal Harbour Shops, is seeking a Parking Supervisor to oversee daily garage operations. You will supervise attendants, ensure smooth, safe, and customer-friendly service, and coordinate with management on policies and improvements.

Responsibilities include training staff, addressing inquiries, enforcing rules, maintaining equipment, monitoring revenue, and coordinating with events and security to ensure a superior parking