Parking & Shuttle Guide - Resort Guest Concierge

Sugarloaf Mountain Corporation; Big Sky (MT); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

Free All Mountain Ski Pass

Discounted ski/snowboard rentals

Lodging discounts for friends and/or,

Wellness Day and PTO

Monthly employee events

Team Member Housing eligibility

Job summary

Big Sky Resort is seeking Parking & Shuttle Guides to be the first point of contact for thousands of mountain visitors. You will help with parking, shuttles, and base operations, providing a warm welcome and arranging safe, organized base areas.

Join a tight-knit team that works outdoors in all weather, rotates locations, and offers full-time seasonal employment with benefits. Prioritize guest satisfaction and safety while representing the Big Sky brand throughout the day.

Qualifications

• Must be at least 21 years old.
• A positive attitude and strong team player mentality.
• A valid driver's license and clean driving record.
• Comfortable working outdoors in a variety of weather conditions.
• Excellent communication and guest service skills, with the ability to stay calm and friendly under pressure.
• Must be able to stand, walk, lift, and move throughout your shift, including lifting up to 35 lbs unassisted and up to 80 lbs with assistance.

Responsibilities

• Deliver a warm welcome to every guest, setting a positive tone for their day at Big Sky
• Provide helpful, accurate directions and information about the resort, base areas, and surrounding community
• Anticipate guest needs, especially during high traffic times, and proactively offer assistance before being asked
• Handle guest questions, concerns, or frustrations (parking delays, shuttle timing, etc.) with patience and a solutions first attitude
• Look for small opportunities to create magic moments in everyday interactions, whether that's a helpful tip, a friendly conversation, or going the extra step for a guest
• Represent Big Sky's brand and values in every interaction, contributing to a guest and experience driven culture from arrival to fond farewell
• Create an organized and welcoming experience for guests by setting up signage, cones, and walkways throughout the base area
• Operate guest shuttles between parking lots and the Mountain Village Base Area
• Set up and take down ski racks daily
• Remove snow and ice from parking lots and plaza areas, including daily upkeep such as shoveling and sweeping
• Monitor and maintain cleanliness of parking areas and plazas throughout the day
• Patrol parking lots on foot throughout the day, serving as an extra set of eyes for hazards, maintenance needs, or guest issues that need attention
• Report safety concerns, maintenance issues, or guest incidents to the appropriate team promptly
• Coordinate with other departments, such as ski patrol, lift operations, and events, to keep base areas safe and running smoothly
• Accurately collect and manage payments for paid parking areas
• Rotate between the Big Sky Resort Base and Madison Base locations as scheduled
• Assist with trash pickup and light equipment operations when needed

Skills

Positive attitude

Team player

Valid driver's license

Outdoor work

Excellent communication

Calm under pressure

Stamina for standing/walking/lifting

Job description

Big Sky Resort is seeking Parking & Shuttle Guides to be the first point of contact for thousands of mountain visitors. You will help with parking, shuttles, and base operations, providing a warm welcome and arranging safe, organized base areas.

Join a tight-knit team that works outdoors in all weather, rotates locations, and offers full-time seasonal employment with benefits. Prioritize guest satisfaction and safety while representing the Big Sky brand throughout the day.