Parking Services Customer Experience Lead

Montana State University - Office of Student Engagement; Bozeman (MT); On-site; USD 54,000 - 60,000; Full time

Job summary

Montana State University in Bozeman seeks a Customer Experience Manager to lead the customer-facing operations of Parking Services. You will supervise frontline staff, ensure policy compliance, and optimize service delivery while collaborating with campus partners and leadership.

The role requires developing staff, managing processes, and providing authoritative guidance to customers and departments, maintaining a positive campus experience.

Qualifications

• Progressively responsible general office experience with public inquiries.
• Data entry experience using a PC.
• Cash drawer reconciliation experience.

Responsibilities

• Manage student workers and volunteer customer service staff through scheduling and training.
• Oversee front of house services and enforce university policies and procedures.
• Issue parking permits and receive payments for citations.
• Interpret and communicate campus policies and fees to the public.
• Answer inquiries by phone and in person.
• Reconcile daily cash receipts before deposit.
• Maintain databases and respond to inquiries.
• Collaborate with Transportation and Parking Services on database issues.
• Process citation appeals and support administrative tasks.

Skills

Data entry

Cash reconciliation

Office equipment

Supervisory experience

Customer service

Communication

Tools

Credit card terminals

Calculator

Copier

Computers

Job description

Montana State University in Bozeman seeks a Customer Experience Manager to lead the customer-facing operations of Parking Services. You will supervise frontline staff, ensure policy compliance, and optimize service delivery while collaborating with campus partners and leadership.

The role requires developing staff, managing processes, and providing authoritative guidance to customers and departments, maintaining a positive campus experience.