Parking Operations Supervisor & Guest Experience

SP+; Omaha (NE); On-site; USD 34,200 - 41,800; Full time

Job summary

SP+, a Metropolis company, is hiring for a location support role in Omaha, NE. The job involves assisting in day-to-day parking operations, maintaining client relations, and ensuring adherence to policy and safety standards.

Responsibilities include customer assistance, equipment maintenance, incident reporting, and supporting the Facility Manager. A minimal high school diploma and basic related experience are expected; a driver’s license may be required for company vehicle duties.

Qualifications

• Education/Experience – Minimal high school diploma or equivalent and a minimal month related experience or training; or equivalent combination of education and experience.
• Oral Communication – Speaks clearly; listens and gets clarification; responds well to questions.
• Written Communication – Writes clearly and informatively; able to read and interpret written information.
• Customer Service – Maintains positive attitude. Responds to requests for service and assistance.
• Adaptability – Adapts to changes in the work environment; able to deal with change, delays, or unexpected events.
• Judgment – Exhibits sound and accurate judgment.
• License Requirement – The individual will only be required to have and maintain a valid state-issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.
• Physical Demands – While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands and fingers, handle or feel objects and to talk.

Responsibilities

• Assist in the day-to-day management of a location ensuring that parking operations are handled within contractual guidelines of the specific location, adhering to company policies and procedures, fostering good client relations and promoting a professional image and approach to the business.
• Participate in programs to improve client and customer satisfaction.
• Assist in the management of day‑to‑day activities of the assigned locations.
• Assist with management duties as assigned.
• Courteously assist customers.
• Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager.
• Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.
• Assist with cleanup of debris, water, oil spills and etc.
• Substitute for any position, if necessary.
• Have a thorough knowledge of all areas of the garage, thorough knowledge of the major streets, landmarks and freeways in the area of the garage.
• Complete other duties as needed.

Skills

Oral Communication

Written Communication

Customer Service

Adaptability

Judgment

Education

High school diploma or equivalent

Job description

SP+, a Metropolis company, is hiring for a location support role in Omaha, NE. The job involves assisting in day-to-day parking operations, maintaining client relations, and ensuring adherence to policy and safety standards.

Responsibilities include customer assistance, equipment maintenance, incident reporting, and supporting the Facility Manager. A minimal high school diploma and basic related experience are expected; a driver’s license may be required for company vehicle duties.