Parking Operations and Communications Coordinator

PCC Portland Community College; United States; On-site; USD 61,000 - 63,000; Full time

Benefits offered by this job

Comprehensive benefits

Oregon PERS

Tuition waiver

Gym access

Paid leave

Job summary

Portland Community College seeks a Parking Operations and Communications Coordinator to monitor and enforce campus parking regulations, research DMV records, educate customers, and manage the parking accounts database. The role leads Parking Enforcement Specialists and collaborates with IT, Public Safety, and other college partners.

The position requires a high school diploma and at least three years in customer service, including one year in a lead role.

Qualifications

• High school diploma or equivalent.
• Three years of experience working in a customer service related position, including one year of lead experience.

Responsibilities

• Provides effective leadership, guidance, and support to Parking Enforcement staff.
• Applies parking policies and enforcement procedures consistently and accurately.
• Maintains accurate parking accounts, records, databases, and collection information.
• Effectively manages citations, appeals, towing, immobilization, and account adjustments.
• Provides responsive and professional customer service to students, employees, and visitors.
• Trains staff and identifies opportunities for continued development and improvement.

Skills

Lead experience

Customer service

Parking enforcement

Education

High school diploma or equivalent

Job description

Join our Team at Portland Community College

Please Note: PCC currently limits employment to individuals residing in Oregon and Washington. Employment offers are contingent upon the ability to establish residence in Oregon or Washington. Portland Community College will also ensure that applicants requiring reasonable accommodation for the hiring process are provided for.

Portland Community College is the largest post‑secondary institution in Oregon and 19th largest in the nation, serving approximately 80,000 full‑and part‑time students. With four comprehensive campuses, five workforce training and education centers, and 200 community locations in the Portland metropolitan area, our unique role is to make high‑quality education accessible to everyone, creating opportunities for our students and contributing to the economic development of our community.

What You'll Do and Who We Are Looking For

"PCC Only" Job Posting Note: Student and Casual Employees are not eligible to apply for Classified Contract "PCC Only" job postings.

Under the direction of management, monitors and enforces neighborhood and campus parking regulations. Researches DMV records, cross‑references data, and takes appropriate corrective action. Assists students, staff, and other customers with parking accounts and educates them on options available. Maintains and monitors parking database to ensure accounts stay up to date, applies holds, and transfers balances. Has lead responsibilities over Parking Enforcement Specialists.

Classification Description: https://www.pcc.edu/hr/parking-operations-and-communications-coordinator/

Minimum Qualifications

• High school diploma or equivalent.
• Three years of experience working in a customer service related position, including one year of lead experience.

Success Criteria

• Provides effective leadership, guidance, and support to Parking Enforcement staff.
• Applies parking policies and enforcement procedures consistently and accurately.
• Maintains accurate parking accounts, records, databases, and collection information.
• Effectively manages citations, appeals, towing, immobilization, and account adjustments.
• Provides responsive and professional customer service to students, employees, and visitors.
• Trains staff and identifies opportunities for continued development and improvement.
• Demonstrates strong knowledge of parking systems, policies, procedures, and enforcement practices.
• Identifies and resolves system, database, and operational issues.
• Uses data and reporting to support enforcement activities and operational decisions.
• Works effectively with management, IT, Public Safety, Student Conduct, vendors, and other College partners.
• Helps develop and maintain consistent district‑wide procedures and standard operating practices.
• Demonstrates sound judgment, accuracy, accountability, and effective communication.

Why You'll Love Working Here

The PCC district encompasses a 1,500-square‑mile area in northwest Oregon and offers two‑year degrees, one‑year certificate programs, short‑term training, alternative education, pre‑college courses and life‑long learning. As part of our College community, you’ll enjoy: A collaborative and inspiring campus community. Opportunities for learning and professional development. Portland Community College embraces equity and inclusion as a priority.

We are committed to building a community with a variety of backgrounds, skills, views, and life experiences. The more we value equity and inclusion, the more we will add value to the work we do and how we serve our students, engage with each other, and the Oregon Community that we serve. Creating a culture that honors equity and inclusion is our objective and the smart path forward.

Position Grade Classified 20 (A)

Employment Type Full time

Total Rewards Package / What We Offer

• Comprehensive benefit package
• Oregon PERS contribution
• Tax deferred annuity program and a deferred compensation program
• Tuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full‑time employees at other accredited institutions
• Free access to the sport centers / campus gymnasiums, performing arts, and cultural events
• Paid Leave (Pro-rated by FTE for Part-Time Employees)

Classified Agreement

• Starts at 8 hours of vacation leave per month (additional vacation hours with years of service)
• 1 day of sick leave per month
• 12 paid holidays
• PCC Winter Break (when College is Closed)
• 24 hours of personal leave per year

More detailed information on the benefits plans, who is eligible, and how to enroll or make changes can be found at pcc.edu/hr/benefits.

How We Determine Initial Salary Placement

The first two steps of the range are: $61,089 to $62,919 per year. Higher salary placement may be available based on qualifications, experience and internal equity.

Oregon Veterans' Preference in Public Employment

Portland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation: Veterans: DD214 Disabled Veterans: DD214 and Letter from the Department of VA

Notice of the Availability of the Annual Security Report

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view Portland Community College’s (PCC) most recent Annual Security Report (ASR) on the Department of Public Safety website. The ASR contains current security and safety‑related policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on PCC properties for the last three calendar years. Paper copies of the ASR are available upon request at all Department of Public Safety offices.

PCC Employment Offers are Contingent Upon the Successful Completion of a Criminal Background Check

Note that Portland Community College is not currently able to provide visa (e.g. H1-B Visa) sponsorship for potential employees.

Internal job openings available to some former employees.