Office Assistant II
Portland Community College
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Benefits offered by this job
Job summary
Portland Community College seeks a Transportation and Parking Services Office Assistant II to join the PCC team in Portland, Oregon. This full-time role provides front-line customer service, handles transactions, and supports administrative tasks across departments.
The position emphasizes policy knowledge, accuracy, and teamwork. The ideal candidate has a high school diploma and several years of office experience, with opportunities for professional development and a comprehensive benefits
Qualifications
- Interprets and applies transportation & parking policies to inquiries and operations.
- Follows established procedures and SOPs; uses good judgment within authority.
- Resolves customer concerns and de-escalates conflicts per department guidelines.
- Maintains regular attendance and reliable work schedule.
- Communicates clearly in writing and speaking about policies and processes.
- Manages multiple priorities in a fast-paced environment; stays organized.
Responsibilities
- Provide customer service to PCC community, business affiliates, and the public.
- Perform research, debt collection, and clerical tasks in a fast-paced office.
- Greet customers and assess needs; explain services and procedures to customers.
- Process forms, verify data, compute payments, and enter data accurately.
- Maintain files, create documents in Word, Excel, and PowerPoint; assist with websites.
- Support scheduling, meetings, and other department activities; assist with payroll and budget.
Skills
Education
Tools
Job description
Please Note: PCC currently limits employment to individuals residing in Oregon and Washington. Employment offers are contingent upon the ability to establish residence in Oregon or Washington.
Portland Community College will also ensure that applicants requiring reasonable accommodation for the hiring process are provided for. If reasonable accommodation is needed, please contact the PCC Talent Acquisition Team at pccjobs@pcc.edu.
Portland Community College is the largest post‑secondary institution in Oregon and 19th largest in the nation, serving approximately 80,000 full‑ and part‑time students. With four comprehensive campuses, five workforce training and education centers, and 200 community locations in the Portland metropolitan area, our unique role is to make high‑quality education accessible to everyone, creating opportunities for our students and contributing to the economic development of our community.
The Transportation and Parking Services Office Assistant II is a full‑time position with the Parking Services Office. This position provides customer service to the PCC community, business affiliates and members of the public through frequent face‑to‑face and digital interactions. This position performs a variety of research, debt collection, customer service and clerical tasks in a fast‑paced office environment with frequent interruptions. Full proficiency in general office functions is required, as well as the ability to learn and use a significant level of technical knowledge of the department or area of assignment. Greets customers of the department, or other personnel of the college, by phone, in person or through electronic media. Assesses customer needs and explains services, processes, procedures and guidelines. Handles requests/transactions or directs the person or matter to the proper sources. Assists in resolving problems and ensures satisfactory customer service. Processes forms or applications to ensure accuracy and completeness; computes or verifies data, fees or payments, enters data and forwards or files paperwork. Uses a computer and a variety of office software applications including word processing, email, and file management. Creates documents in Word or uses predefined templates and form letters. Creates or maintains files in Excel. Creates PowerPoint presentations and uses Access or other databases. Assists in creating or maintaining the department’s web and intranet pages and uses web publishing software to create documents and other web‑based resources. Operates office equipment such as printers, copy machines, fax machines. Serves as liaison with service and vendor personnel. May provide direct or indirect assistance to academic functions and services. This includes room or class scheduling, administration of student records, test administration and scoring, supporting counseling/advising services and general support to programs in all areas of the college. Coordinates and organizes meetings, and supports other department activities and functions. Schedules or obtains use of rooms and sets up rooms and equipment for use. Assists in handling personnel or payroll functions, actions, forms and records. Assists in handling and tracking of financial matters, including development or maintenance of the department budget, revenue, expenses or other funding sources. Assists in developing or revising procedures, practices and forms. Attends and participates in meetings and committees and takes minutes or notes and performs follow‑up activities. May provide administrative support or assistance in certain defined areas to supervisor or other personnel in the office.
These qualifications, skills and abilities are critical for success in this position. Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.
- Demonstrates the ability to consistently interpret and apply established transportation & parking policies, regulations, and procedures to customer inquiries and operational duties.
- Consistently follows established departmental procedures and standard operating procedures while exercising sound judgment within assigned authority.
- Resolves customer concerns, de‑escalates conflicts, and appropriately uses department guidelines to elevate issues to management.
- Maintains regular attendance, arrives prepared for work, and consistently fulfills assigned work schedules and responsibilities.
- Demonstrates accountability by following through on assignments, meeting established deadlines, and completing work accurately and independently.
- Communicates clearly and effectively, both verbally and in writing, when explaining policies, procedures, and regulations to diverse audiences.
- Manages multiple competing priorities while remaining organized and productive in a fast‑paced environment with frequent interruptions.
- Accurately processes financial transactions, maintains confidential records, reconciles payments, and ensures data integrity.
- High school diploma or equivalent. Three years of office assistant experience. College or business school training may be substituted for up to two years of the experience requirement.
The PCC district encompasses a 1,500-square‑mile area in northwest Oregon and offers two‑year degrees, one‑year certificate programs, short‑term training, alternative education, pre‑college courses and life‑long learning. As part of our College community, you’ll enjoy:
- A collaborative and inspiring campus community
- Opportunities for learning and professional development
Portland Community College embraces equity and inclusion as a priority. We are committed to building a community with a variety of backgrounds, skills, views, and life experiences. The more we value equity and inclusion, the more we will add value to the work we do and how we serve our students, engage with each other, and the Oregon Community that we serve. Creating a culture that honors equity and inclusion is our objective and the smart path forward.
Classified 15 (A)
Full time
There is never a dull moment at PCC. We offer more than just a competitive salary. When you join our team at PCC you'll also enjoy:
- Comprehensive benefit package
- Oregon PERS contribution
- Tax deferred annuity program and a deferred compensation program
- Tuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full‑time employees at other accredited institutions
- Free access to the sport centers / campus gymnasiums, performing arts, and cultural events
- Paid Leave (Pro-rated by FTE for Part‑Time Employees)
- Starts at 8 hours of vacation leave per month (additional vacation hours with years of service)
- 1 day of sick leave per month
- 12 paid holidays
- PCC Winter Break (when College is Closed)
- 24 hours of personal leave per year
More detailed information on the benefits plans, who is eligible, and how to enroll or make changes can be found at pcc.edu/hr/benefits. Please email PCCBenefits@pcc.edu if you have any questions.
The first two steps of the range are: $46,787.00 and $48,191.00 per year. Higher salary placement may be available based on qualifications, experience, and internal equity.
Portland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation:
- Veterans: DD214
- Disabled Veterans: DD214 and Letter from the Department of VA
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view Portland Community College’s (PCC) most recent Annual Security Report (ASR) on the Department of Public Safety website. The ASR contains current security and safety‑related policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on PCC properties for the last three calendar years. Paper copies of the ASR are available upon request at all Department of Public Safety offices.
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