Parking Operations Account Supervisor - Chicago

Premium Parking; Chicago (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Premium Parking in Chicago, IL is seeking an Account Supervisor to help run day-to-day parking operations, monitor facility activity, respond to guest inquiries, and advance toward entry-level management. You will work with Account Managers and Senior Agents to uphold quality and safety standards.

The role involves enforcing local rules, processing payments, recording citations and vehicle data, conducting lot audits, and guiding staff.

Qualifications

• Valid driver’s license required.
• Ability to drive and operate a standard and automatic vehicle.
• Must have good communication skills.
• Must maintain a professional image.

Responsibilities

• Patrol assigned area by foot, golf cart or truck to observe parking violations.
• Enforce location rules with tickets or citations; arrange for towing of violations.
• Issue tickets for expired meters or improper parking; address safety concerns.
• Respond promptly to customers to process payments.
• Record data for citations including time, date and vehicle details.
• Conduct lot audits and car counts at designated times.
• Inform management of damage or safety issues; report accidents immediately.
• Provide guidance to staff and oversee employee performance.

Skills

Valid Driver's License

Driving standard/automatic

Communication skills

Professional image

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

PowerPoint

Job description

Position Summary

The Account Supervisor performs a variety of tasks to ensure a smooth operation of the parking facility and is responsible for monitoring the parking facility, responding to customer inquiries, and filling an entry level management role. This supervisor will work closely with fellow team members, Account Managers, and Senior Agents to ensure that quality and safety standards are met at all times.

Essential Functions And Responsibilities

• Patrol assigned area by foot, golf cart or truck to observe parking violations by automobiles, motorcycles, commercial vehicles, etc.
• Enforce location rules by the placement of warning tickets or citations on vehicles who are subject to towing; arrange for towing of abandoned vehicles, vehicles with expired licenses, or illegally parked vehicles
• Issues tickets or citations for expired meters, improper use of specially designated or timed zones or lots, improper parking such as parking in crosswalks or other sidewalks, improperly parked motorcycles, parking in preferential areas, and related violations
• Respond promptly to customers to process payments
• Maintain professionalism in all interactions and use respectful communication to assist guests with their questions, problems, and concerns; relay information to the Account Manager or Senior Agent as necessary
• Record and enter data collected for required citations/ violations including time, date and location of an infraction, vehicle information (license plate number, make, model and color)
• Utilize excellent time management and report writing skills
• Conduct lot audits and car counts at designated locations and times
• Inform management of faded paint on curbs, vandalized signs, and other damage and safety issues
• Immediately report any accidents, incidents or safety concerns to Account Manager
• Provide traffic control, when necessary
• Safely park cars as needed
• Oversee employee's performance
• Provide guidance to staff
• Other duties as assigned

Job Qualifications

• Valid Driver’s License required
• Must be able to drive and operate a standard and automatic transmission vehicle comfortably
• Must have good communication skills
• Must maintain professional image

Preferred

• 3 years of licensed driving experience
• Proficient in Microsoft Excel, Outlook, Word Document and PowerPoint
• Previous management experience in the parking, hospitality or service industry

Other Requirements

• May be required to answer phone calls/emails/texts outside of regular business hours
• May be required to work at other locations as deemed necessary by their supervisor
• Bending, sitting and standing repeatedly
• Pulling and pushing, as in opening and closing car doors, consistently for entire shift
• May be required to bend and twist as in getting in and out of a vehicle
• Must be able to lift up to 50 pounds
• Must be able to push up to 100 pounds on a luggage cart
• Must be able to stand, walk and/or jog for an entire shift
• Depth perception: the ability to identify which of several objects is closer or farther away
• Exposure to all weather conditions, including but not limited to: rain, cold, heat, and humidity