Parking Enforcement Agent

ICES: Data, Discovery, Better Health; Chicago (IL); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Health & Welfare benefit

Paid Holidays

Paid Vacation

Pension

Free onsite parking

Paid training

Job summary

Metro One Services, part of the Metro-Valet family, is hiring a Parking Enforcement Agent in Chicago. The role enforces local ordinances, issues citations, and supports customers with parking needs. Strong attendance, independence, and a Never Give Up attitude are valued.

Shifts include full-time second shifts, including weekends. We offer competitive wages and paid benefits, including employer-paid health & welfare, holidays, vacation, pension, and on-site parking.

Qualifications

• 6+ months of outdoor work experience.
• 6+ months of customer service experience.
• Ability to work independently and multi-task.
• Strong English reading/writing skills.

Responsibilities

• Monitor on-street parking meters and identify violations.
• Issue City/Municipality approved parking citations.
• Upload data via handheld device and access current information daily.
• Screen for parking placards and special permits as needed.
• Resolve customer complaints per policies and procedures.

Skills

Outdoor work

Customer service

Independent work

Multitasking

Job description

Join our growing team and enjoy some of the strongest wages and PAID benefits available in the market!

Metro One Services, a part of the Metro-Valet family, is a multifaceted, Chicago-owned and operated company providing various parking services including staffing, operations, and parking site management for over 16 years. Our core values of respect, teamwork, growth and accountability fuel our passion to grow as a team while focusing on creating custom customer service solutions, in addition to opportunities for our employees.

We are partnering with LAZ Parking, one of the largest and fastest growing parking companies in the country, to hire motivated, responsible, independent individuals who can work as a part of a professional team and work environment.

Parking Enforcement Agent

You will lead with a "Never Give Up" attitude and provide operational support through upholding and enforcing the local parking ordinances while assisting customers with parking needs. The Parking Enforcement Agent will accurately key vehicle license plates utilizing a Hand-Held Ticket Issuance System to issue parking citations. Various full-time shifts are available.

PAY AND BENEFITS

We offer competitive wages and some of the strongest paid benefits available in the market!

• $19.85 per hour (Approximately $40,000 annually)
• Paid Health & Welfare benefit - employer paid at $1,769.39/month
• Paid Holidays - unworked paid at a straight time; worked paid at 1.5x (time and one half)
• Paid Legal and Educational Assistance - employer paid $181.97/month

• Paid Vacation - 5- 20 days annually, based on seniority
• Paid Pension - employer paid
• FREE Onsite Employee Parking
• Paid Training
• Full Uniform (including shoes)

DAILY RESPONSIBILIITES

• Monitor on-street parking meters for vehicles in violation of parking ordinances by following an assigned route
• Issue City/Municipality approved parking citations for vehicles in violation of ordinances in accordance with policies and procedures
• Upload hand-held computer to obtain current information required for work on a daily basis
• Screen for parking placards and permits for special privileges within approved areas

• Resolve customer complaints in accordance with policies and procedures
• Maintain and care for all company issued equipment
• Assist with any special assignments and projects as requested
• Other related duties as assigned

* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

EXPERIENCE YOU BRING

• Ability to speak, read, write, and comprehend the English language
• A minimum of 6 months of Outdoor work experience
• A minimum of 6 months of Customer Service experience
• Ability to work independently and multi-task along with ability to show a sense of urgency and timeliness
• Ability to interpret policies, procedures, and standard business practices
• General knowledge of streets and directions

YOUR APPROACH TO WORKING

• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude)
• Ability to work independently and multi-task
• Demonstrate a sense of urgency and timeliness
• Must be open to feedback, differing opinions and other points of view

• Ability to handle challenging and at times, emotionally charged situations
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded)

HIRING SCREENING REQUIREMENTS

• Minimum of 21 years of age
• A valid State of Illinois driver’s license is required - Min 2 yr of driving privilages
• Successfully complete a fingerprint-based criminal history record check (CHRC)
• Must pass a Motor Vehicle Records Background
• Must pass drug screening
• Must be a US citizen or a Permanent Resident

FLSA Status: Non-Exempt

AVAILABLE SHIFTS: Full-time second shifts, including weekends

Metro One Services is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.