Facility Manager

SP+; Seattle (WA); On-site; USD 65,000 - 90,000; Full time

Job summary

SP+ seeks an experienced operations manager to oversee daily parking operations, audits, and SOX-related controls across assigned accounts. You will drive revenue reporting, budgeting, staff development, and client satisfaction while ensuring safety standards and regulatory compliance.

You will lead a team of attendants, cashiers, bookkeepers, and maintenance personnel, foster client relationships, and push initiatives to maximize revenue and service quality.

Qualifications

• Bachelor's degree preferred or equivalent combination of education and experience.
• Prior experience leading, managing and motivating a team.
• Strong customer service skills and focus.
• Excellent verbal and written communication skills.
• Ability to multi-task or work independently and solve problems quickly.
• Ability to understand and communicate company policies and procedures.
• Experience budgeting and P&L review is a plus.
• Parking management experience preferred but not required.

Responsibilities

• Oversee revenue reporting and budget management aligned with client goals and company standards.
• Identify staffing needs and supervise a team to deliver high-quality service.
• Maintain proactive client communication and resolve issues promptly.
• Support marketing initiatives and revenue optimization efforts.
• Ensure safety, OSHA compliance and risk management across operations.

Skills

Leadership

Customer service

Verbal & written communication

Problem solving

Multi-tasking

Policy understanding

Team development

Budgeting & P&L

Education

Bachelor's degree in a related field preferred or equivalent combination of education and experience

Tools

Microsoft Word

Microsoft Excel

Google Docs/Sheets

Job description

Overview

Job Function - Responsible for the daily operations, special projects, audit compliance, including SOX 404 compliance of assigned accounts within the respective portfolio, and the satisfactory delivery of services that reflect positively on our operations, our company, and client alike. Ensure that all existing accounts operate in accordance with client goals and initiatives as well as Standard Parking goals and initiatives. Work closely with all aspects of the operation to ensure fluid, seamless delivery of services to our client and customers alike.

Responsibilities

Revenue Reporting and Budget Management

• Ensure that proper parking, security and cash control procedures are followed by all employees, and participate in audits as necessary.
• Prepare daily bank deposits and ensure all cash receipts are deposited daily into the facility's bank account. Monitor office audits and cashier reports to maintain vigilance over possible employee theft and/or inefficiencies.
• Manage the operation's budget and make recommendations to reach or exceed budget if unforeseen circumstances arise.
• Identify all procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable, payroll and petty cash.

Responsibilities

Workforce Management

• Identify proper staffing levels, hire, develop and train a team of employees to deliver superior customer service and perform daily job functions. Employees include attendants, cashiers, bookkeepers, and maintenance personnel.
• Supervise employee performance to ensure all duties are completed to the highest standard, and provide additional training or disciplinary measures as necessary.

Responsibilities

Client Retention & Satisfaction

• Ensure pro-active communication with client regarding opportunities to improve operations.
• Resolve client requests, concerns and issues diplomatically.
• Monitor facility maintenance for cleanliness standards and make recommendations to improve the aesthetics of the facility.

Responsibilities

Marketing & Revenue Optimization

• Assist in recommendations to maximize revenues, which may include parking rate studies, local and online consumer marketing plans or prepaid parking services.

Responsibilities

Safety & Risk Management

• Monitor and review all damage claims. Recommend and implement plans or programs to improve safety of operations to prevent the occurrence or reoccurrence of similar claims.
• Implement all policy and procedures to ensure compliance with all OSHA laws.

Qualifications

• Bachelor's degree in a related field preferred or equivalent combination of education and experience
• Prior experience to lead, manage and motivate team members
• Strong customer service skills and focus
• Excellent verbal and written communication skills
• Ability to multi-task or work independently
• Ability to react and problem solve quickly
• Ability to understand and communicate company policies and procedures
• Proficient with Microsoft Word and Excel or Google Documents or Spreadsheets
• Ability to learn internal computer programs
• Prior experience developing budgets and P&L review a plus
• Parking management experience preferred but not required
• License Requirement: Must possess a valid state-issued driver's license with a current address and acceptable driving record.