Parking Lot Concierge

LAZ Parking; Reston (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

LAZ Parking in Reston, VA is seeking a Lot Attendant to greet the public and represent the LAZ Way with honesty, integrity and excellent communication.

You will assist customers, process payments, maintain the lot, direct traffic and ensure safety while upholding standards. This role emphasizes teamwork, reliability and a proactive approach to customer service in a fast-paced environment.

Qualifications

• Strong customer service skills and abilities.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization and outside customers and clientele.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrate a sense of urgency and timeliness.

Responsibilities

• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Complete all required paperwork and reports accurately and efficiently to account for any and all collected parking revenues.
• Assist customers in lobbies, lanes, and in the parking office; help direct traffic.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Accept monthly and debit payments and process credit cards.
• Keep parking location clean - sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, etc.
• Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.
• Be in correct LAZ Parking uniform, on time, and ready to work when scheduled.
• Work with and without supervision and follow directions of supervisors when requests are made.
• Inform all people loitering to move off property or call non-emergency number for police support.
• Make sure the location is safe and take care of any potential hazardous conditions
• Other related duties as assigned.

Skills

Customer service

Communication

Independence

Multitasking

Policy interpretation

Sense of urgency

Job description

LAZ Parking in Reston, VA is seeking a Lot Attendant to greet the public and represent the LAZ Way with honesty, integrity and excellent communication.

You will assist customers, process payments, maintain the lot, direct traffic and ensure safety while upholding standards. This role emphasizes teamwork, reliability and a proactive approach to customer service in a fast-paced environment.