Parking Lot Attendant & Guest Experience Lead

Parking Management Company, LLC; Chicago (IL); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Health benefits – Medical, vision and…

Supplemental Insurance – Life and…

Bonus opportunities

Internal leadership development

Paid time off

Paid training

Tuition assistance through Belleview U

Nationwide discounts through Perks at 

Military friendly employer

Job summary

Parking Management Company seeks a reliable Lot Attendant / Lot Auditor to ensure a safe, organized, and welcoming parking experience for guests in Chicago. You will direct traffic, assist customers, monitor the lot, and perform light maintenance while upholding policies and high service standards.

The role requires a high school diploma or GED, a valid driver's license with a clean record, and the ability to stand, walk, and lift up to 50 pounds.

Qualifications

• High school diploma or GED required.
• Valid driver's license with a clean driving record (no more than three moving violations in the past three years).
• Customer service experience preferred; a positive, helpful attitude is essential.
• Ability to stand, walk, and lift up to 50 pounds; outdoor work in various weather conditions.

Responsibilities

• Ticketing & Payments: Issue tickets, handle payments accurately, and track money and paperwork.
• Reporting & Documentation: Complete shift logs, track tickets and revenue, and document parking activity.
• Administrative Support: Label keys, record vehicle details, and maintain organized records of parked cars.
• Security & Compliance: Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.
• Lot Maintenance: Keep the parking area and booth clean and presentable; assist with light cleaning or janitorial tasks as needed.
• Customer Service: Help guests with payments and parking questions while maintaining a friendly, helpful attitude.
• Teamwork & Communication: Use radios appropriately, stay in contact with the team, and support a positive work environment.
• Professionalism & Attendance: Arrive on time, follow company policies, and consistently maintain a professional appearance and attitude.
• Additional Duties: Take on other tasks as needed to support operations, including attending training sessions and adapting to scheduling needs.

Skills

Customer service

Attention to detail

Communication

Teamwork

Friendly attitude

Education

High school diploma or GED

Job description

Parking Lot Auditor – Chicago, IL

Location: Chicago, IL
Pay Range: $18.00 per hour
Job Type: Full-time and part-time
Schedule: Day, evening, overnight, weekend, and holiday shifts
Status: Non-Exempt

The posted pay range reflects the hourly wage Parking Management Company reasonably expects to pay for this position at the time of posting.

Join the PMC Team

Parking Management Company (PMC) is hiring a dependable, detail-oriented Parking Lot Auditor to support hotel self-parking operations.

This position monitors parking activity, completes vehicle and revenue audits, maintains accurate records, assists guests, and helps keep the parking facility safe, clean, and organized. The ideal candidate is comfortable working independently, using computers and parking systems, and remaining alert throughout an overnight shift.

What You’ll Do

Ticketing & Payments

• Issue parking tickets, process payments, and accurately track receipts and related records.

Reporting & Documentation

• Complete shift reports, vehicle counts, ticket logs, revenue reports, and other required documentation.
• Report errors, discrepancies, or unusual activity promptly.

Administrative Support

• Record vehicle information, organize keys when applicable, and maintain accurate parking records.

Security & Compliance

• Inspect the parking area regularly and report hazards, suspicious activity, parking violations, or security concerns.
• Follow all safety and incident-reporting procedures.

Lot Maintenance

• Keep the parking area, booth, and work station clean and organized.
• Report damaged equipment, lighting problems, debris, and other hazards.

Customer Service

• Assist guests with payments, parking questions, and directions.
• Communicate clearly and professionally with guests, team members, supervisors, and clients.

Professionalism & Attendance

• Maintain dependable attendance and arrive prepared for scheduled shifts.
• Follow company and property policies.
• Maintain a professional appearance and attitude.

Additional Duties

• Attend required meetings and training.
• Complete other job-related duties as assigned.

Knowledge, Skills, and Abilities

Qualifications

• High school diploma or GED preferred.
• Previous parking, auditing, cash-handling, hospitality, or customer-service experience preferred.
• Basic math and computer skills.
• Strong attention to detail and organizational skills.
• Ability to maintain accurate written and electronic records.
• Strong communication and customer-service skills.
• Ability to work independently and make sound decisions.
• Availability to work assigned days, evenings, overnight shifts, weekends, and holidays.

Licenses & Background Requirements

A valid driver’s license and an acceptable motor vehicle record are required only when driving is an essential function of the assigned position.

After a conditional offer, applicable background and motor vehicle record checks will be conducted in accordance with federal, state, and local laws.

Physical Requirements & Work Environment

This position requires the ability to:

• Stand and walk for extended periods.
• Move throughout parking lots, garages, booths, and hotel areas.
• Lift or carry up to 50 pounds when required.
• Work indoors and outdoors in varying temperatures and weather conditions.
• Work safely around moving vehicles, traffic, noise, and parking equipment.
• Use computers, mobile devices, payment systems, and two-way radios.
• Remain alert to changing safety and operational conditions.

Technology Use

Employees may be required to use a personal cell phone for authorized business communication or work-related applications. PMC will reimburse employees for required business use in accordance with company policy.

Additional Compensation and Benefits

Eligible employees may have access to:

• Medical, dental, and vision insurance
• Supplemental life and critical-illness insurance
• Bonus opportunities, when applicable
• Paid time off and paid sick leave
• Paid training
• Leadership-development opportunities
• Tuition assistance through Bellevue University
• Nationwide discounts through Perks at Work

Benefits are subject to eligibility requirements, waiting periods, applicable plan documents, and company policies.

Wage-and-Hour Compliance

This is a non-exempt position. PMC complies with applicable minimum-wage, overtime, meal-period, rest-period, and recordkeeping requirements. Employees will receive overtime and other required compensation in accordance with federal law.

PMC also maintains workers’ compensation coverage as required by law.

Employment At Will

Employment with PMC is at will, subject to applicable law. Either the employee or PMC may end the employment relationship at any time, with or without cause or advance notice.

Equal Employment Opportunity

Parking Management Company is an equal opportunity employer. Qualified applicants will receive consideration without discrimination based on race, color, religion, religious creed, ancestry, national origin, citizenship status, age, sex, pregnancy, reproductive-health decision-making, gender, gender identity or expression, sexual orientation, marital status, medical condition, genetic information, physical or mental disability, military or veteran status, or any other status protected by applicable law.

PMC provides reasonable accommodations to qualified applicants and employees with disabilities and for sincerely held religious beliefs, practices, and observances, as required by law.