Parking Enforcement Officer - TEMPORARY

City of Santa Rosa, CA; Santa Rosa (CA); On-site; USD 34,000 - 48,000; Full time

Job summary

The City of Santa Rosa is seeking qualified candidates for one full-time Parking Enforcement Officer position (temporary up to six months) and one part-time position (approximately 20 hours per week, temporarily up to twelve months). Officers patrol city areas, issue citations, respond to complaints, and provide information on parking regulations.

Roles require independence, sound judgment, and strong customer service, with potential evening, weekend, and holiday shifts.

Qualifications

• One year of experience involving public contact and independent decision-making.
• Must possess a valid California driver's license.
• Must meet the City Driving History Standard.

Responsibilities

• Patrol an assigned route on foot and/or in a parking enforcement vehicle.
• Identify vehicles in violation of parking codes and issue citations.
• Explain code and policy requirements to the public.
• Provide information regarding parking regulations to a diverse population.
• Maintain an accurate log of daily parking enforcement activity.
• Respond to parking complaints and inquiries related to enforcement.

Job description

The City of Santa Rosa is seeking a self-motivated Parking Enforcement Officer!

The City of Santa Rosa is committed to building a workforce reflective of our community and establishing a lasting culture of equity and belonging within our organization. Our collective talents and expertise contribute to high-quality public services that support a vibrant, resilient, inclusive City for our community and visitors. We celebrate a diverse workforce and welcome all qualified candidates to apply.

About the Position

The City of Santa Rosa’s Finance Department is seeking qualified candidates to fill one (1) full-time Parking Enforcement Officer position, temporary for up to six (6) months, and one (1) part-time Parking Enforcement Officer position, approximately 20 hours per week, temporary for up to twelve (12) months. This recruitment may also be used to establish an eligibility list to fill the current vacancies and future vacancies that may occur while the eligibility list remains active.

Parking Enforcement Officers work independently throughout the City, patrolling assigned areas to ensure compliance with applicable City and State parking laws, ordinances, and regulations. Duties include monitoring parking areas, issuing citations as authorized, responding to and conducting initial investigations of citizen complaints, providing information to the public regarding parking regulations, and performing other related enforcement duties.

The nature of parking enforcement work requires employees to work independently and exercise sound judgment while interacting with members of the public. Assignments may include evening, weekend, and holiday shifts.

Temporary, Non-Benefited Appointment

The positions offered through this recruitment are temporary, non-benefited appointments established to meet a specific and/or time-limited operational need of the City. Temporary positions are not allocated by the City Council and are not part of the City’s classified service. Appointment to a temporary position does not constitute appointment to the classified service and does not confer classified-service status or rights.

These positions are not eligible for the City’s regular employee benefit package. Temporary employees do not serve a probationary period. A temporary appointment is limited in duration and may be modified or terminated by the City at any time, with or without cause, subject to applicable federal, state, and local laws, City policies, and any applicable employment agreements. Temporary employment does not create an expectation or guarantee of continued employment, permanent appointment, or future appointment to the classified service.

The Ideal Candidate

The ideal candidate will be productive and self-motivated with the ability to work independently while exercising good judgment without direct supervision. The ability to understand, interpret, apply and enforce regulations and keep accurate records is a must. This individual will have strong communication and interpersonal skills with a commitment to maintaining a customer service focus in challenging situations.

• Strive for providing exceptional customer service
• Be safety oriented and adhere to all safety regulations and standards
• Possess the ability to work independently, as well as collaboratively within the team
• Conducts oneself in a courteous, professional and responsible manner
• Has a satisfactory and safe driving record that meets the City’s Driving Standard

Selection Process

The selection process may include a minimum qualifications assessment, application and supplemental questionnaire scored review, and/or a skills exam.

Additional Requirements

Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter.

For more information about this exciting opportunity, please contact: Alberto Sanchez at [e-mail]

Essential Duties

• Patrol an assigned route on foot and/or driving a parking enforcement vehicle
• Inspect and operate vehicles used to patrol regulated parking areas
• Identify vehicles in violation of parking codes and issue citations
• Explain code and policy requirements
• Provide assistance and general information related to program area to a diverse population
• Respond to parking complaints and inquiries regarding enforcement and control activities
• Identify vehicles in violation of preferential parking regulations
• Provide information to the public regarding location of streets, buildings and points of interest
• Operate a cell phone and maintain close communications with parking enforcement staff
• Maintain assigned equipment and supplies
• Operate, maintain, and troubleshoot computer programs, software and other related equipment used to perform required duties
• Report traffic accidents, abandoned vehicles and traffic hazards encountered in the course of work
• Maintain accurate log of daily parking enforcement activity

Additional Duties

• Set-up and remove barricades and temporary signs, place and remove parking meter covers
• Perform field checks as necessary to help respond to contested parking citations
• Direct traffic
• Train new or temporary staff in the technical aspects of the job
• Perform related duties as assigned

Ability to

Learn, understand, interpret and enforce appropriate City and State parking and vehicle codes, laws and regulations; identify and report parking and traffic problems encountered in the course of work; learn the technical aspects of the job; learn traffic safety procedures necessary in parking enforcement and control; learn to operate a handheld citation computer; train new or temporary Parking Enforcement Officers; establish and maintain effective working relationships with the public and other parking enforcement personnel; maintain routine records and logs; effectively communicate orally using good listening skills; perform assigned duties with significant independence.

Experience and Education

Any combination equivalent to experience and education that could likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be one year of experience involving public contact and making independent decisions.

License and Driving History Standard

This classification requires the use of a City vehicle while conducting City business. Individuals must be physically capable of operating Class C vehicles safely and must possess an appropriate valid California motor vehicle operator’s license.

Applicants must meet the City of Santa Rosa Driving History Standard for this classification. To view the City of Santa Rosa Driving History, please click HERE.

Working conditions and physical job requirements are available online job description.

Santa Rosa - A Wonderful Place to Call Home

The City of Santa Rosa is located just 55 miles north of San Francisco and 30 miles east of the Pacific Ocean with a population of approximately 180,000. Santa Rosa is the seat of Sonoma County and the center of trade, government, commerce, and medical facilities for the North Bay. The surrounding area is home to over a hundred wineries and vineyards and many beautiful parks and recreational facilities, including golf courses. Santa Rosa is in the center of a nationally recognized cycling area. We boast many attractions associated with large cities, including a symphony, performing arts center, theater productions and internationally recognized restaurants, yet still retain the warmth and small town feel of decades past. Santa Rosa has been named one of the 50 greenest cities in the United States with one of the top five mid-sized downtowns in California.

The City of Santa Rosa is proud to be an equal opportunity workplace.