Parking Concierge | Friendly Guest Service & Growth

LAZ Parking; Lawrence (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Referral bonus

Paid training

Free uniform

Health coaching

Employee Assistance Program

Smoking cessation program

401(k) with employer match

Medical, dental, vision – 3 plan 옵션

Job summary

LAZ Parking in Massachusetts is seeking a Garage Attendant to create a welcoming atmosphere for customers and clients. Greet the public in a manner consistent with the LAZ Way, serving as a representative displaying honesty, integrity, accountability, teamwork, and demonstrating excellent communication skills.

The role includes assisting customers, handling paperwork, keeping the location clean, maintaining equipment, wearing the LAZ uniform, and following supervisor directions.

Qualifications

• Strong customer service skills and abilities.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization and outside customers and clientele.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrate a sense of urgency and timeliness.

Responsibilities

• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Complete all required paperwork and reports accurately and efficiently to account for any and all collected parking revenues.
• Assist customers in lobbies, lanes, and in the parking office; help direct traffic.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Keep parking location clean – sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, etc.
• Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.
• Be in correct LAZ Parking uniform, on time, and ready to work when scheduled.
• Work with and without supervision and follow directions of supervisors when requests are made.
• Inform all people loitering to move off property or call non-emergency number for police support.
• Make sure the location is safe and take care of any potential hazardous conditions
• Other related duties as assigned.

Skills

Customer service

Problem solving

Multi-tasking

Effective communication

Job description

LAZ Parking in Massachusetts is seeking a Garage Attendant to create a welcoming atmosphere for customers and clients. Greet the public in a manner consistent with the LAZ Way, serving as a representative displaying honesty, integrity, accountability, teamwork, and demonstrating excellent communication skills.

The role includes assisting customers, handling paperwork, keeping the location clean, maintaining equipment, wearing the LAZ uniform, and following supervisor directions.