Parking Concierge & Customer Support Specialist

metropolis.io; Erlanger (KY); On-site; USD 20,664 - 28,929; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Paid time off

Job summary

SP+ (a Metropolis company) is seeking a customer service associate for its Kentucky location. You will help customers with payments, guide traffic flow, and ensure a clean, professional environment. The role involves shifts including weekends and requires a high school diploma and comfort with technology.

Responsibilities include assisting customers, performing location audits, handling cash, and maintaining a courteous demeanor while working in a busy parking facility.

Qualifications

• High school diploma or equivalent.
• Experience with automated parking access control hardware and software.
• Availability for varied shifts, including weekends.

Responsibilities

• Provide excellent customer service at the facility.
• Assist with payments and guide customers to services.
• Maintain cleanliness and uniform appearance; arrive on time.
• Assist in daily location operations and audits as needed.
• Resolve customer issues and escalate appropriately.

Skills

Customer service

Cash handling

Clear communication

Education

High School Diploma

Tools

Parking access software

Job description

SP+ (a Metropolis company) is seeking a customer service associate for its Kentucky location. You will help customers with payments, guide traffic flow, and ensure a clean, professional environment. The role involves shifts including weekends and requires a high school diploma and comfort with technology.

Responsibilities include assisting customers, performing location audits, handling cash, and maintaining a courteous demeanor while working in a busy parking facility.