Lot Attendant

LAZ Parking; Los Angeles (CA); On-site; USD 15,000 - 21,000; Full time

Job summary

LAZ Parking is seeking a Lot Attendant to greet customers, enforce lot rules, and maintain a clean, safe parking area. You will represent the LAZ Way with honesty, integrity, and strong communication, working with supervision as needed.

The role emphasizes customer service, safety responsibilities, and the ability to handle challenging situations while maintaining a professional demeanor across all interactions.

Qualifications

• Experience in customer service and ability to handle challenging situations.
• Able to work independently and multi-task.
• Professional communication with all levels of the organization.

Responsibilities

• Greet customers and ensure the lot is used by banking patrons only.
• Report concerns to direct supervisor and, if needed, to a Bank Branch Manager.
• Maintain and inspect parking area for hazards and cleanliness.
• Keep parking location clean and safe; sweep, empty trash, change light bulbs as needed.
• Operate and troubleshoot parking equipment to ensure access for customers.
• Be in LAZ Parking uniform, on time, and ready to work when scheduled.
• Enforce property rules and respond to loiterers or emergencies as required.
• Perform other related duties as assigned.

Skills

Customer service

Independence

Multi-tasking

Communication

Urgency

English proficiency

Job description

The Spirit of the Position:

The Lot Attendant will create a welcoming atmosphere for our customers and clients. This Lot Attendant will greet the public in a manner consistent with the LAZ Way, serving as a representative display; honesty, integrity, accountability, teamwork, and demonstrating excellent communication skills.

Responsibilities:

• Ensure all parkers are going into the branch when parking in the lot.
• Communicate politely that the lot is for banking patrons only
• Report concerns or needs to direct supervisor and only to a Bank Branch Manager if directly asked or in the case of an emergency.
• Make sure there are no tripping hazards in the lot.
• Keep parking location clean - sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, etc.
• Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.
• Be in the correct LAZ Parking uniform, on time, and ready to work when scheduled.
• Work with and without supervision and follow the directions of supervisors when requests are made.
• Inform all people loitering to move off property or call non-emergency numbers for police support.
• Make sure the location is safe and take care of any potentially hazardous conditions.
• Other related duties as assigned.

Experience:

• Strong customer service skills and abilities.
• The ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization and outside customers and clientele.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrate a sense of urgency and timeliness.

Skills:

• Willingness to be flexible, work multiple facility locations.
• Ability to handle challenging and at times, emotionally charged situations.
• Ability to speak, read, and comprehend the English language.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

Physical Demands:

• Standing and walking for long periods of time (95 to 100% of the time)
• Lifting and moving parking equipment
• Sweeping and changing signage when needed.
• No sitting is allowed unless on break and off property.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status:

Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify