Parking Ambassador - The Cosmopolitan

MGM Resorts International; Nevada (IA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Free meals in employee dining room

Free parking on and off-shift

Health, Dental and Vision insurance

Professional development opportunities

Wellness incentive programs

Employee discounts

Job summary

MGM Resorts International in Las Vegas, NV is seeking a Self-Parking Ambassador to warmly greet guests and provide fast, attentive parking services. You will help direct vehicle flow, share local information, and maintain a high standard of guest experience from arrival onward.

Ideal candidates are 18+, have a HS diploma or GED, and bring at least 6 months of guest service experience. This outdoor, fast-paced role offers an hourly starting pay with comprehensive benefits.

Qualifications

• High School Diploma or GED required.
• Six months of prior guest service experience preferred.
• Must be 18 years of age or older.
• Ability to work outdoors in all weather conditions.

Responsibilities

• Greet arriving guests warmly and provide efficient parking services.
• Direct vehicle flow and ensure safety in a fast-paced environment.
• Inform guests about hotel services, amenities, local attractions, activities, and events.
• Resolve guest concerns within scope or escalate to supervisor.
• Report thefts or missing items to supervision or security.

Skills

Guest service

Customer service

Interpersonal skills

Education

High School Diploma or GED

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB

Join the team as a Self-Parking Ambassador, where you’ll create a welcoming first impression for guests through friendly, fast, and attentive service. In this role, you’ll help keep parking operations running smoothly while assisting guests with directions, property information, and overall arrival experience.

Working in a fast-paced resort environment, you’ll anticipate guest needs, provide exceptional service, and help set the tone for a seamless and memorable stay from the moment guests arrive creating WOW memories that they will carry with them far beyond their stay with us!

THE STARTING PAY RATE

$16.50 / Per Hour

THE DAY-TO-DAY

• Warmly greet arriving guests while providing friendly, efficient, and enthusiastic parking services
• Assist with directing vehicle flow and traffic while following all safety protocols and using good judgment in a fast-paced environment
• Serve as a property ambassador by providing accurate information about hotel services, amenities, local attractions, activities, and events
• Resolve guest concerns within scope of authority or elevate to the supervisor on duty when needed
• Report all alleged thefts or missing items to a supervisor and/or hotel security for further investigation

THE IDEAL CANDIDATE

• Must be 18 years of age or older
• High School Diploma or GED
• Six (6) months of prior relevant Guest Service experience
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
• Ability to perform job duties outdoors in all weather conditions, including extreme heat, rain, wind, and dust storms

THE PERKS & BENEFITS

• Free meals in our Cosmopolitan employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Health, Dental and Vision insurance packages available
• Professional and personal development opportunities through employee programs and network groups
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts