Front Desk Clerk - The Cosmopolitan

MGM Resorts International; Las Vegas, Northern (NV, KY); Hybrid; USD 23,000 - 32,000; Part time

Benefits offered by this job

Free meals in employee dining room

Free parking

Health & income protection benefits

Professional development opportunities

Wellness incentive programs

Access to employee discounts

Job summary

MGM Resorts International is hiring a Front Desk Clerk for The Cosmopolitan in Las Vegas. The role focuses on delivering exceptional guest service at check-in/check-out, handling reservations, and addressing special requests to ensure a seamless stay.

The position is part-time with a starting hourly pay of $19.80, requiring flexibility to work various shifts including weekends and holidays. Benefits and discounts are offered to employees as part of MGM Resorts' SHOW-based culture.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or GED required.
• 1 year of guest-facing customer service experience preferred.
• 6 months of cash handling experience preferred.

Responsibilities

• Welcome guests to the property with memorable service and assist with arrivals, departures, reservations, and special requests.
• Manage check-ins and check-outs and handle walk-ins in a seamless, professional manner.
• Promote MGM Rewards enrollment and benefits; balance cash and process payments per procedures.

Skills

Customer service

Cash handling

Guest relations

Education

High School Diploma or GED

Job description

## Front Desk Clerk - The CosmopolitanApply: Property - The Cosmopolitan: Part time: Posted Today: 279274Las Vegas, Nevada**The SHOW comes alive at MGM Resorts International**Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.**THE JOB**:Join the team as a Front Desk Representative, where you’ll create a warm and memorable first impression for guests in a luxury resort environment. In this role, you’ll deliver personalized service while assisting guests with arrivals, departures, reservations, and special requests to ensure a seamless stay.Working in a fast-paced, guest-focused environment, you’ll anticipate needs, build meaningful connections, and create **WOW** moments guests will remember long after their experience with us!**THE STARTING PAY RATE:** $19.80 / Per Hour**THE DAY-TO-DAY:*** Welcome guests to the property by providing memorable service, anticipating guest needs, and resolving guest concerns in alignment with S.H.O.W. Service Basics* Manage guest check-ins, check-outs, walk-ins, and early or late arrivals and departures in a seamless and professional manner* Enhance the guest experience by offering room upgrades when available and promoting MGM Rewards enrollment and benefits* Partner with Housekeeping and other departments to meet guest expectations and special requests* Process payments, post charges and credits accurately, handle cash and credit transactions, and balance all cash and cash equivalent transactions according to property procedures**THE IDEAL CANDIDATE:*** Must be 18 years of age or older* High School Diploma or GED* One (1) year of prior relevant Guest Facing Customer Service experience preferred* Six (6) months of prior relevant cash handling experience preferred* Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders* Must be able to work various shifts, including weekends and all holidays**THE PERKS & BENEFITS:*** Free meals in our Cosmopolitan employee dining room* Free parking on and off-shift at all MGM Resorts properties* Health & Income Protection benefits (for eligible employees)* Professional and personal development opportunities through employee programs and network groups* Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts**VIEW JOB DESCRIPTION:**https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14042Are you ready to **JOIN THE SHOW**? Apply today!