Priority Check-In Lounge Representative - The Cosmopolitan

MGM Resorts International; Las Vegas (NV); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health & Income Protection benefits

Professional and personal development

Free meals in employee dining room

Free parking on and off-shift

Wellness incentive programs

Discounts on hotel, F&B, retail

Job summary

The Cosmopolitan of Las Vegas, part of MGM Resorts International, seeks a Priority Check-In Lounge Representative to deliver a personalized, elevated check-in experience for guests at The Autograph Lounge.

You will welcome guests warmly, anticipate needs, and create WOW moments that make stays unforgettable, while maintaining high service standards and promoting MGM Rewards benefits.

Qualifications

• Front Desk/Concierge/Guest Services experience preferred.
• Must be 18+ and eligible to work in the United States.
• Food Handler’s Card required.
• Excellent customer service and communication skills.
• Willingness to work evenings, weekends and holidays.
• Bilingual abilities are highly preferred.

Responsibilities

• Open and close the Priority Lounge daily following department standards.
• Manage arrivals, amenities, and check-in/check-out processes with care.
• Assist guests, handle reservations, and fulfill special requests.
• Highlight MGM Rewards enrollment and benefits when possible.
• Protect guest security, keys, and maintain confidentiality.
• Balance cash and credit transactions per property procedures.

Skills

Customer service

Interpersonal skills

Bilingual

Cash handling

Reservations management

Education

High School Diploma or GED

Food Handler’s Card

Tools

LMS

Opera

Job description

Las Vegas, Nevada

THE SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB

Step into the spotlight at The Autograph Lounge at The Cosmopolitan of Las Vegas, where every guest arrival is an opportunity to create a memorable first impression. As a Priority Check-In Lounge Representative, you’ll welcome guests with warmth, style, and exceptional service while providing a personalized, elevated check-in experience.

If you love connecting with people, anticipating needs, and creating those little WOW moments that make a stay unforgettable, this is your opportunity to be part of something special at The Cosmopolitan!

THE STARTING RATE: $21.00 / Per Hour

THE DAY-TO-DAY:

• Open and close the Priority Lounge daily by following department standards, including running LMS/Opera arrival and departure reports, assigning rooms for Priority arrivals, ensuring amenities are sent, running next-day arrival reports, forwarding phones, and locking the Priority Lounge
• Ensure the Priority check-in and check-out process is thorough, efficient, and runs smoothly while maintaining an excellent working relationship between the property and guests
• Answer guest questions, facilitate reservations, and verify that special requests and amenities are delivered
• Enhance the guest experience by offering upgraded accommodations when available and promoting MGM Rewards enrollment and benefits
• Control and issue keys while protecting guest security, privacy, and confidentiality
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and balance all cash and cash equivalent transactions according to property cash handling procedures

THE IDEAL CANDIDATE:

• Must be 18 years of age or older
• High School Diploma, GED or equivalent
• Food Handler’s Card
• One (1) year of prior relevant Front Desk, Concierge and/or Guest Services experience preferred
• Six (6) months of prior relevant cash handling experience preferred_li>
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders, bilingual highly preferred
• Must be able to work various shifts, including weekends and all holidays

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)i>
• Professional and personal development opportunities through employee programs and network groupsi>
• Free meals in our employee dining roomi>
• Free parking on and off-shift at all MGM Resorts propertiesi>
• Wellness incentive programs to help you stay healthy physically and mentallyi>
• Access to company hotel, food and beverage, retail, and entertainment discountsi>