ParkerStore Manager

Triad Technologies, LLC; Elyria (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

Triad Technologies, LLC seeks a customer service oriented professional to support ParkerStore customers in-store, via email, and by phone. This full-time hourly role includes guiding ParkerStore Support Specialists and ensuring smooth daily operations.

Hours are Mon-Fri 7:30am–5pm. You will perform stock management, order fulfillment, data entry in P21, and maintain inventory accuracy while delivering excellent customer service.

Qualifications

• High School diploma or equivalent.
• 1–2 years of related work experience preferred.
• Excellent interpersonal and telephone skills.
• Clear, accurate, professional communication with customers, vendors and colleagues.
• Reads and follows written work instructions.
• Strong math skills: add, subtract, multiply, and divide across units.
• Able to define problems, collect data, and draw valid conclusions.
• Attention to detail and accuracy in order processing and data entry.

Responsibilities

• Provide customer service for in-store, email, and phone inquiries for ParkerStore customers.
• Direct daily activities for ParkerStore Support Specialist(s).
• Identify and fulfill customer product/service requirements.
• Fabricate hydraulic, industrial and pneumatic hose assemblies as needed.
• Safely operate power tools and equipment.
• Coordinate pick up transactions and locate/pull orders.
• Perform data entry for ParkerStore operations and run reports.
• Maintain inventory accuracy and stock levels across locations.

Skills

Customer service

Telephone skills

Interpersonal skills

Data entry

Microsoft Office

Outlook

Education

High School diploma

Tools

Prophet21 software

Job description

This individual provides customer service for in-store, email, and phone for ParkerStore customers. Provides daily direction for ParkerStore Support Specialist(s). M-F 7:30am- 5pm; Full-time hourly position.

• Maintaining the Retail Business Unit Quality Standards: Safety, Responsiveness, Knowledgeable, Accuracy, and Engaging, across all ParkerStores at all times.
• Maintains personal relationships with existing store customers and develops relationships with new customers.
• Identifies and fulfills customer product and/or service requirements.
• Fabricates hydraulic, industrial and pneumatic hose assemblies to fulfill customer needs.
• Safely operates saws, crimpers and other power tools needed.
• Coordinates pick up transactions at the counter including locating and pulling orders as required.
• Performs computer data entry related to all areas of ParkerStore operations.
• Performs accurate cycle counts, orders products, transfers product to other locations, receives and stocks shelves with inventory.
• Handles all material management functions in store including ordering, transferring, stock receipts and item put-away. Responsible for maintaining stock levels and inventory accuracy.
• Maintains a professional store showroom appearance, assists in creating new displays and implements related marketing programs.
• Performs daily/weekly cleaning of store and bathroom(s).
• Responsible for opening and closing the store.
• Maintains balance of cash drawer and prepares receipts for bank deposit; properly executes credit card procedures.
• May serve as on-call for after-hours customer emergencies.
• Drives to deliver and pick up materials as needed.
• Responsible for running reports out of P21, such as open order and open transfer.
• Maintain/submit records of crimp specs documentation.
• Properly trains staff members in all aspects of their job; adequately prepares and develops store personnel for possible advancement or promotions in future.
• Schedules all store personnel to maximize customer satisfaction while adhering to the policies and procedures outlined in company handbook.
• Other duties as assigned.

Qualifications

• High School diploma (or equivalent)
• One to Two years of related work experience preferred
• Must have excellent interpersonal and telephone skills.
• Ability to communicate clearly, accurately, effectively and professionally with customers, vendors and other Triad employees.
• Reads and follow written work instructions.
• Possess strong mathematical skills- add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Able to define problems, collect data, establish facts and draw valid conclusions.
• Excellent attention to detail
• Must be able to handle products (inventory) up to 50 pounds.
• Must be willing to work overtime, including Saturdays and holidays (after hour emergencies)
• Possess accurate keyboarding skills (for data entry). To perform this job successfully, an individual should have Microsoft Office and Outlook knowledge. Knowledge of Prophet21 software and other vendor computer systems are preferred.
• Individuals must be willing to take a Mechanical Aptitude test.