ParkerStore Support Specialist

Paycom; Brook Park (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

ParkerStore in Brook Park, OH is seeking a full-time Retail Customer Service Associate. The role involves in-store, email, and phone support for ParkerStore customers, with a day shift from 7:30am to 5pm.

Responsibilities include maintaining store standards, building customer relationships, assisting with product repairs, data entry, inventory, displays, and occasional after-hours emergencies. Overtime may be required.

Qualifications

• High School diploma (or equivalent).
• Two to three years of related work experience preferred.
• Must have excellent interpersonal and telephone skills.
• Ability to communicate clearly, accurately, effectively and professionally with customers, vendors and Triad employees.
• Reads and follow written work instructions.
• Strong mathematical skills and ability to use measurement tools.
• Willing to take a Mechanical Aptitude test.

Responsibilities

• Maintaining the Retail Business Unit Quality Standards: Safety, Responsiveness, Knowledgeable, Accuracy, and Engaging, across all ParkerStores at all times.
• Maintains personal relationships with existing store customers and develops relationships with new customers.
• Identifies and fulfills customer product and/or service requirements.
• Fabricates hydraulic, industrial and pneumatic hose assemblies to fulfill customer needs.
• Safely operates saws, crimpers and other power tools needed.
• Coordinates pick up transactions at the counter including locating and pulling orders as required.
• Performs computer data entry related to all areas of ParkerStore operations.
• Performs accurate cycle counts, orders products, transfers product to other locations, receives and stocks shelves with inventory.
• Works with store manager to maintain a professional store showroom appearance, assists in creating new displays and implements related marketing programs.
• Performs daily/weekly cleaning of store and bathroom(s).
• Along with the manager, is responsible for opening and closing the store.
• May serve as on-call for after-hours customer emergencies.
• Drives to deliver and pick up materials as needed.
• Other duties as assigned.

Skills

Customer service

Interpersonal skills

Telephone skills

Attention to detail

Data entry

Education

High School diploma

Tools

Microsoft Office

Outlook

Prophet21 software

Job description

Job Details: Job Location: Brook Park Location - Brook Park, OH 44142, Position Type: Full Time, Education Level: High School, Job Shift: Day, Job Category: Retail, This individual provides customer service for in-store, email, and phone ParkerStore customers. M-F 7:30am- 5pm; Full-time hourly position.

Key Responsibilities:

• Maintaining the Retail Business Unit Quality Standards: Safety, Responsiveness, Knowledgeable, Accuracy, and Engaging, across all ParkerStores at all times.
• Maintains personal relationships with existing store customers and develops relationships with new customers.
• Identifies and fulfills customer product and/or service requirements.
• Fabricates hydraulic, industrial and pneumatic hose assemblies to fulfill customer needs.
• Safely operates saws, crimpers and other power tools needed.
• Coordinates pick up transactions at the counter including locating and pulling orders as required.
• Performs computer data entry related to all areas of ParkerStore operations.
• Performs accurate cycle counts, orders products, transfers product to other locations, receives and stocks shelves with inventory.
• Works with store manager to maintain a professional store showroom appearance, assists in creating new displays and implements related marketing programs.
• Performs daily/weekly cleaning of store and bathroom(s).
• Along with the manager, is responsible for opening and closing the store.
• May serve as on-call for after-hours customer emergencies.
• Drives to deliver and pick up materials as needed.
• Other duties as assigned.

Qualifications

• High School diploma (or equivalent)
• Two to three years of related work experience preferred.
• Must have excellent interpersonal and telephone skills.
• Ability to communicate clearly, accurately, effectively and professionally with customers, vendors and other Triad employees.
• Reads and follow written work instructions.
• Possess strong mathematical skills- add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Utilizing tools such as tape measures, micrometers
• Able to define problems, collect data, establish facts and draw valid conclusions.
• Able to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Excellent attention to detail
• Must be able to handle products (inventory) up to 50 pounds.
• Must be willing to work overtime
• Must be willing to support after-hour emergency calls during nights and weekends, as necessary
• Possess accurate keyboarding skills (for data entry). To perform this job successfully, an individual should have Microsoft Office and Outlook knowledge. Knowledge of Prophet21 software and other vendor computer systems are preferred.
• Individuals must be willing to take a Mechanical Aptitude test.