Nott Parker Store Representative

Clear Destination Inc.; Burnsville, Northern (MN, KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Nott Company in Burnsville, MN is seeking a Store Representative to provide outstanding service to our retail customers and help identify the right hose, connectors, adapters, and hydraulic components.

The role emphasizes hands-on problem solving, cross-functional support, order entry, invoicing, and maintaining showroom appearance, with a monthly bonus tied to store gross margin.

Qualifications

• High school diploma or GED required.
• 2 year technical or fluid power degree highly desired, but not required.
• Minimum 2-5 years experience in B2B or B2C customer service for technical products such as fluid power or automotive, including order entry, understanding/reading technical specifications, product configuration, warehousing or inventory.
• Impeccable communication skills.
• Excellent customer service skills.
• Strong mechanical aptitude including the ability to read and interpret customer drawings and identify part numbers.
• Detail oriented.
• Highly organized.
• Good computer skills: Microsoft Office, Teams, ERP.
• Ability to lift 50 pounds.

Responsibilities

• Provide excellent customer service to retail customers including part identification, cross-referencing, order entry, assisting will-call customers with paperwork, part pulling and packaging if necessary
• Solve application problems and provide product advice to customers
• Enter orders, invoice and process customer payments in system by purchase order, credit card; troubleshoot order issues
• Champion online product catalogs and tools
• Fabricate hose assemblies to fulfill customer requirements
• Investigate/address customer complaints to resolution
• Customer relationship management, prospecting, and following/championing sales strategies as communicated
• Ensure late/gap reports are done on-time and complete
• Owns store cleanliness, ensure the store is stocked and maintained so Parker and Nott products look their best for customers
• Maintain the showroom appearance, support new display integration and related marketing programs
• Assist Customer Service Department with fulfilling customer orders as needed
• Perform other duties as required.

Skills

Excellent communication

Mechanical aptitude

Customer service experience

Reading drawings

Education

High school diploma or GED

2 year technical or fluid power degree

Tools

Microsoft Office

ERP systems

Teams

Job description

Are you a hands-on problem solver who enjoys helping people find the right solution? Nott Company is looking for a Store Representative to join our Burnsville team and provide outstanding service to our customers.

Our customers rely on you when a machine, truck, or piece of equipment is down and they need a solution fast. You'll use your mechanical know-how to help identify the right hoses, connectors, adapters, and hydraulic components to get their equipment back up and running.

If you enjoy working with your hands, solving problems, and being the person customers can count on when they need help, we'd love to have you on our team!

What will you be doing?

• Provide excellent customer service to retail customers including part identification, cross-referencing, order entry, assisting will-call customers with paperwork, part pulling and packaging if necessary
• Solve application problems and provide product advice to customers
• Enter orders, invoice and process customer payments in system by purchase order, credit card; troubleshoot order issues
• Champion online product catalogs and tools
• Fabricate hose assemblies to fulfill customer requirements
• Investigate/addresses customer complaints to resolution
• Customer relationship management, prospecting, and following/championing sales strategies as communicated
• Ensure late/gap reports are done on-time and complete
• Owns store cleanliness, ensure the store is stocked and maintained so Parker and Nott products look their best for customers
• Maintain the showroom appearance, support new display integration and related marketing programs
• Assist Customer Service Department with fulfilling customer orders as needed
• Perform other duties as required.

What you will need to be successful?

• High school diploma or GED required
• 2 year technical or fluid power degree highly desired, but not required
• Minimum 2-5 years experience in a combination of business to business or business to consumer customer service for technical products such as fluid power or automotive, including order entry, understanding/reading technical specifications, product configuration, warehousing or inventory
• Impeccable communication skills
• Excellent customer service skills
• Strong mechanical aptitude including the ability to read and interpret customer drawings and identify part numbers
• Detail oriented
• Highly organized
• Good computer skills: Microsoft Office, Teams, ERP
• Ability to lift 50 pounds

Compensation: In addition to a base salary, this position is eligible for a monthly bonus based on the gross margin of the store sales.