Park Operations & Guest Experience Leader

Centralnh; Northern (KY); Hybrid; USD 100,000 - 150,000; Full time

Job summary

Polar Caves Park is seeking a General Manager to lead operations, finance, marketing, HR, safety, and capital planning, delivering an exceptional guest experience while driving long‑term growth.

Reporting to the Board, you will supervise staff, develop the annual business plan, oversee budgeting and performance updates, and foster a culture of service, accountability, and continuous improvement across all park activities.

Qualifications

• Bachelor’s degree in Business, Management, or related field preferred.
• Minimum of five years of progressive management or supervisory experience.
• Demonstrated success leading operations, budgets, staff, and customer service.
• Proficiency with Microsoft Office; ability to utilize financial and point‑of‑sale software.
• Walk daily at least 5 miles over uneven surfaces, stairs in varying weather conditions, lift and carry 40 pounds.
• Valid driver’s license.
• Passionate for outdoor recreation and guest satisfaction.

Responsibilities

• Partner with the Board of Directors to establish organizational strategy, annual objectives, and long‑range plans.
• Direct all day‑to‑day operations of the Park, ensuring a safe, clean, and memorable visitor experience.
• Oversee budgeting, cash flow, inventory management, purchasing, financial reporting, and lender compliance.
• Create and execute on an annual marketing plan to maximize attendance and revenue.
• Recruit, develop, coach, and evaluate management and seasonal staff.
• Foster a collaborative, customer‑focused culture built on accountability and professional development.

Skills

Strategic leadership

Financial acumen

Customer service leadership

Microsoft Office

Education

Bachelor’s degree in Business/Management

Tools

Point-of-Sale software

Job description

Polar Caves Park is seeking a General Manager to lead operations, finance, marketing, HR, safety, and capital planning, delivering an exceptional guest experience while driving long‑term growth.

Reporting to the Board, you will supervise staff, develop the annual business plan, oversee budgeting and performance updates, and foster a culture of service, accountability, and continuous improvement across all park activities.