Park Guest Services Pro Front Desk & Reservations

State of Oklahoma; Woodward (OK); On-site; USD 21,000 - 22,000; Full time

Job summary

The State of Oklahoma's Boiling Springs State Park is seeking a Customer Service Representative for Alabaster Caverns. This full-time, in-park role serves as the public face, answering questions, processing reservations, handling payments, and directing requests to the right staff.

Responsibilities include greeting guests, taking and confirming reservations, posting charges, assisting with gift shop tasks, and generating basic reports.

Responsibilities

• Answers telephones, takes messages, and provides information about location facilities.
• Receives walk-in and phone-in reservation requests.
• Check guests into reservations, validates parking.
• Posts charges to guest accounts, including necessary corrections and transfers.
• Collects charges, processes credit card vouchers, and closes guest accounts.
• Checks in/out recreation equipment, golf carts, etc. to guests.
• Assists with gift shop sales and restocking merchandise.
• Prepares various reports under general direction.
• Prepares correspondence, monthly reports, and other documents under general direction using various office equipment and software programs.
• Performs general housekeeping in public areas.
• Performs other duties as assigned to support daily operations and agency needs.

Job description

The State of Oklahoma's Boiling Springs State Park is seeking a Customer Service Representative for Alabaster Caverns. This full-time, in-park role serves as the public face, answering questions, processing reservations, handling payments, and directing requests to the right staff.

Responsibilities include greeting guests, taking and confirming reservations, posting charges, assisting with gift shop tasks, and generating basic reports.